Senior Captain

Job Description

Job Title: Senior Captain

Job location: Trivandrum

Education: BSC (Catering) or Hotel Management or 7Yrs of Experience

Timing: 12hrs including rest (2 hours)

Experience: More than 7 yrs experience as a head Waiter or Senior Captain

Age above 30+

Duties and Responsibilities:

• Always greet and welcome guests promptly in a warm and friendly manner.
• Always thank and give fond farewell to guests conveying anticipation for their next visit.
• Assist guest with table reservation.
• Assist guest while seating.
• Ensure guest are serviced within specified time.
• Has a good knowledge of menuand presentation standards.
• Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette.
• Able to answer any questions regarding menu and assist with menu selections.
• Able to anticipate any unexpected guest need and reacts promptly and tactfully.
• Always applies service techniques correctly at all times, and serving Food items with enthusiasm.
• Serve food coursesto guests.
• Settables according to type of event and service standards.
• Record transaction/ orders in Point of Sales systems at the time of order.
• Communicatewith the kitchen regarding any menu questions, the length of wait and product availability.
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
• Check with guests to ensure satisfaction with each food course.
• Responsible for clearing, collecting and returning food and beverage items to proper area.
• Maintain cleanliness of work areas, glass, etc. throughout the shift.
• Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly.
• Present accurate final bill to guest and process payment.
• Perform shift closing on the Point of sales terminal and tally cash and creditcard settlements.
• Ensures that the restaurant is always kept clean and organized, both at the front as well as the back of house areas.
• Ensures that hotelbrand standards and SOP's are consistently implemented.
• Work with fellow staffs and manager to ensure that the restaurant achieves its full potential.
• Completes the daily responsibilities that are set for each individual shift.
• Complete closing duties, including restocking items, turning off lights, etc.
• Conducts monthly inventorychecks on all operating equipment and supplies.
• Take an active role in coachingand developing junior staff.

Salary: Rs. 21k - 23k (depending on experience and qualification) + food and accommodation with statutory benefits

Job Type: Full-time

Pay: ₹21, ₹25,000.00 per month

Benefits:

• Food provided

Experience:

• total work: 7 years (Preferred)