Fundraiser Menager

Job Title:
Fundraising Manager – Retail

Location:
India (On-site Delhi and/or Remote – TBD)

Job Type:
Full-Time | National Role

Compensation:
₹70,000–₹110,000 INR/month, based salary + bonus based on experience and fit

Reports to:
Country Lead – CLS India

Team:
Leads a team focused on retail donor acquisition and volunteer-driven fundraising.

About Certified Listeners Society (CLS)

Certified Listeners Society is a registered not-for-profit in Canada, operating in India under the Certified Listener Foundation (PAN: AAMCC8781F). Through our digital platform, we offer free 24/7 emotional support and have impacted over 1.5 million individuals globally. Through innovative volunteer programs like IGNiTE365, CLS provides 24/7 emotional support, tools for generational wellness, and community-led healing.

Websites:

• Website IND -
• Website CND -

Position Overview

The Retail Fundraising Manager will design and execute CLS India's retail fundraising programs to acquire, engage, and retain individual donors nationwide. This includes leading the Face-to-Face (40%), Peer-to-Peer (40%), and Tele-calling (20%) channels, ensuring fundraising targets are met while building sustainable donor pipelines.

Key Responsibilities

1) Face-to-Face (40%)

• Develop and manage high-impact F2F fundraising teams in key cities
• .Recruit, train, and supervise F2F fundraisers
• .Create outreach scripts, branded materials, and conversion tracking
• .Optimise donor acquisition, average gift size, and retention

.

2) Peer-to-Peer (40%)

• Lead up to 6,000 volunteers/year (500 per month) in CLS's iMPACT365 progra
• m.Implement on boarding, training, and performance tracking system
• s.Manage volunteer incentives and recognition programs (leader boards, awards, testimonials

• ).Partner with Marketing for toolkit, campaign messaging, and reporting dashboards
  .

• 3) Tele-calling (20%)

• Build and oversee a tele-calling donor acquisition/retention te
• am.Develop call scripts, training, and compliance procedur
• es.Track metrics such as call-to-donation conversion and average donation si
• ze.Ensure accurate data entry and integration into CRM
  .

Qualifications & Experience

• Bachelor's or Master's in Non-profit Management, Business, or related fi
• eld.5+ years in fundraising, retail donor acquisition, or grassroots campai
• gns.Experience managing large volunteer or fundraising te
• ams.Fluency in English; regional Indian languages prefer
• red.Strong data and performance-tracking ski
• lls.Excellent leadership and communication abilities.

What We Offer

• A chance to build India's largest retail donor base for emotional well
• ness.Work with a mission-driven, international
• team.Leadership growth within a fast-scaling non-profit.

To Apply:

• Please send your CV and a short cover letter to [Insert email/portal] with subject line:
  Fundraising Manager - Retail