Technical Content Writer Intern

4 days ago

Mumbai, Maharashtra, India commversion solutions Full time ₹ 1,50,000 per year

CommVersion is looking for a creative and curious Content Writer & AI Prompt Intern to join our team at CommVersion. This internship offers hands-on experience in crafting compelling written content and designing effective AI prompts to train chatbots for real-world business use. You'll work closely with our Operations, QA, and Training teams to learn how to turn complex client needs into clear, engaging, and conversion-focused content.

Who we are?

Our mission is to maximize the conversion potential of EVERY website, turning live chat into an indispensable revenue solution for businesses across the world. And we do this through our Smart Chat solution that has transformed live chat from a customer support cost to a conversion rate optimisation tool for over 300 global brands, supercharging their website performance in the process.

In nine years, we've grown from a founder-led business to a team of over 100 employees spanning four countries.

However, we're still at the tip of the iceberg. So, if you're looking to join a fast-paced ambitious company with a customer centric mindset, then look no further.

Key Responsibilities

  • Assist in developing Knowledge Bank (KB) content for B2B clients, ensuring clarity and alignment with Commversion's communication and lead-generation goals.
  • Write creative content (e.g., contests, engagement posts, and communication pieces) for internal teams.
  • Support collaboration with Operations, QA, and Training teams to translate client requirements into easy-to-understand KB articles and chatbot content.

  • Learn to design, test, and refine AI prompts that train chatbots to have natural, accurate, and persuasive conversations.

  • Help maintain tone consistency across all written and AI-generated content (professional, engaging, and customer-centric).

  • Assist in monitoring bot interactions, tracking performance, and identifying areas for improvement.
  • Stay curious about new AI and LLM (Large Language Model) trends to suggest innovative ideas and enhancements.

Required Skills and Qualifications:

· Familiarity with content creation for SaaS, real estate, mortgage, or marketing industries.

· Previous exposure to chatbots, AI prompt writing, or training data preparation.

· Creative mindset for designing engaging contests or gamified content.

· Interest in improving customer experience (CX) and reducing manual chat interventions.

Good to have:

· KB articles that are clear, engaging, and reduce repeated queries.

· AI bots that deliver higher chat-to-lead conversion %.

· Contest write-ups that boost operator participation and motivation.

· Reduced manual intervention in chats thanks to smarter bot responses

Job Type: Internship

Contract length: 6 months

Pay: ₹15,000.00 per month

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