ServiceNow Architect

1 week ago

Pune, Maharashtra, India Emergys Full time

Job Title: ServiceNow Architect (GRC, ITSM, HRSD)

Experience: 9+ years

Location: Pune, India (Remote-hybrid as per project need)

Job Overview :

Lead architecture, design, and governance across ServiceNow IRM/GRC, ITSM, and HRSD. Define platform standards, own technical roadmap, and ensure best practices for multi-module implementations.

Key Responsibilities

  • Own end-to-end architecture across IRM/GRC, ITSM, HRSD; define data models, ACL/security, integration patterns, performance baselines
  • Lead solution design workshops; publish Architecture Decision Records (ADRs)
  • Establish platform guardrails: code quality, naming standards, update-set strategy, DevSecOps, test automation
  • Guide implementations: IRM policy & compliance, risk registers, issue management; ITSM (Incident/Problem/Change/CMDB); HRSD (HR Case, Lifecycle Events)
  • Oversee integration strategy (IntegrationHub, REST/SOAP, MID Server, SSO/SAML/OAuth)
  • Drive Performance & Health: indexing, query optimization, async patterns, CI/CD pipeline, ATF coverage
  • Mentor Tech Leads/Developers; perform design/code reviews
  • Align solutions with ServiceNow architecture governance

Must-Have Qualifications

  • 9–14 years overall; 4+ years architecting ServiceNow at scale
  • Deep expertise in IRM/GRC, ITSM, HRSD data structures and extensibility
  • Strong in CMDB/CSDM, Flow Designer, IntegrationHub, ACLs, Glide scripting, ATF
  • Hands-on with UI Builder, App Engine Studio, Now Experience workspaces
  • Experience with multi-instance strategies, upgrades, and platform stability

Preferred Qualifications

  • Experience with Now Assist (GenAI), Virtual Agent, Predictive Intelligence
  • Background in regulated environments (SOX, GDPR) and GRC control frameworks
  • Agile/SAFe delivery experience

Certifications (Mandatory)

  • Mandatory: CSA (Certified System Administrator)
  • Mandatory: CIS – at least two (CIS-ITSM, CIS-HR, CIS-Risk & Compliance)
  • Preferred: CAD, CSDM Fundamentals

Soft Skills

  • Executive stakeholder communication
  • Solution storytelling
  • Mentoring and governance leadership

Interview Rubric (Weighting)

  • Architecture & Design (30%)
  • Module Depth – IRM/GRC, ITSM, HRSD (25%)
  • Integrations (15%)
  • Performance & Quality (15%)
  • Leadership & Communication (15%)

Suggested Screening Questions

  • Design IRM risk hierarchy integrating CMDB and Change for risk-based approvals

  • Explain HR Case security model and multi-geo data segregation

  • Troubleshoot slow list views; indexing and async patterns

  • Describe update-set strategy across dev/test/prod and rollback/versioning

Posting Snapshot

  • Exp: 9–14 yrs | Certs: CSA + CIS (ITSM/HRSD/IRM)
  • Responsibilities: Multi-module architecture, governance, integration strategy, performance, mentoring
  • Skills: IRM/GRC, ITSM, HRSD, CSDM/CMDB, IntegrationHub/MID, UI Builder, App Engine, ATF

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