Capacity Manager

Job Description

Sales Support Capacity Manager - Cloud Architect and Advisory Team (3-5 yrs.) We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80 PERCENT of global commerce, and we need your unique talents to help shape what's next. The work is challenging but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you'll build

In this back-office role, youll help shape a streamlined and efficient support system for the CAA Leadership team in managing SAP Cloud ERP Private Edition deals. Youll build and maintain processes, dashboards, and communication flows that keep operations running smoothly.

• Opportunity and capacity management frameworks to track and organize ongoing deals.
• Qualification and technical review processes to ensure opportunities meet defined criteria.
• A centralized dashboard to collate incoming requests and capture key details from sales teams.
• Collaboration channels with MU Sales Leaders and the MU CAA Manager to prioritize opportunities effectively.
• Monitoring systems to oversee CAA utilization and workload, rebalancing resources as needed.
• Regular coordination routinesincluding daily and weekly meetingsto review open opportunities and available capacity.
• A single point of contact function to manage queries related to opportunity assignments and progress.
• Comprehensive reporting mechanisms to provide CAA management with clear insights into workload distribution and performance.

What you bring

• Understanding of opportunity and capacity management.
• Ability to assess qualification criteria and address technical or process-related questions with accuracy and clarity.
• Experience in organizing and managing dashboards, collating inputs from multiple stakeholders.
• Proven collaboration skills in working with Sales Leaders and Managers to prioritize and manage opportunities effectively.
• Capability to monitor team workload and utilization, with a proactive approach to resolving resource constraints.
• A responsive, solution-oriented mindset to act as the primary contact for opportunity tracking and progress updates.
• Strong analytical and reporting skills to deliver clear insights and performance summaries to leadership.
• Proficiency in Microsoft Excel and other reporting or analytics tools.
• Skills in Excel programming using VBA, with the ability to automate and optimize reporting processes.
• Bachelors degree in Business Administration from an accredited university.
• Foundational understanding of SAP technologies and related systems.
• Fluency in English; proficiency in additional languages is considered an asset.

Where you belong

Step into a role that connects you with multiple regions and richly diverse cultures. Youll be part of a fun-loving team of tech enthusiasts who thrive on talking technology with customers while keeping the atmosphere light, even in high-pressure moments. Your day will start by reviewing incoming requests for CAA assignments, performing essential hygiene checks, ensuring sales opportunities are accurately maintained, and routing each deal to the right CAA unit. Youll often collaborate with sales leaders and CAA managers to prioritize key opportunities before moving them forward for assignment. As SAPs portfolio continues to evolve, youll stay ahead of the curve learning new offerings and adapting our process guidelines to match. Youll belong to a global organization that supports over 9,000 customers worldwide, contributing to a team that drives impact across the business every single day.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 439140
Work Area: Sales Support
Expected Travel: PERCENT
Career Status: Graduate
Employment Type: Regular Full Time
Additional Locations: #LI-Hybrid

Posted Date: Oct 29, 2025
Location: Bangalore, IN, 560066

Job Segment: ERP, Cloud, Architecture, Developer, Compliance, Technology, Engineering, Legal

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