Global Payroll Lead
2 weeks ago
About Rippling
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.
Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $1.2B from the worlds top investorsincluding Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrockand was named one of America's best startup employers by Forbes.
We prioritize candidate safety. Please be aware that all official communication will only be sent from addresses.
About the roleWe are building a world-class Support team - committed to helping customers realize the full potential of Rippling. Team members focus on getting our customers back on course when challenges arise and contribute to internal discussions around product enhancements. If you are the type of person to look at a flight of 10,000 stairs, pause, get a bit excited, and then seize the moment - you have what it takes
This role will act as our Payroll Support Lead, SME for Germany.
What will you do?- Become a product expert in Ripplings Global Payroll and HR capabilities for the German market.
- Design and set up support processes for handling Germany-specific payroll queries, including:
- Escalation paths
- Internal knowledge base documentation
- Case tagging and resolution workflows
- Work cross-functionally with Support, Product, and Enablement to ensure customer-facing teams can confidently support German payroll scenarios.
- Document current product behavior and identify gaps in German payroll coverage, including:
- Tax calculations
- Social contributions (Sozialversicherung)
- Reporting obligations (e.g. ELSTER, DEV)
- Create enablement material (FAQs, process guides, compliance explainers) to train support teams and improve ticket deflection.
- Monitor and analyze support volume and quality for German payroll cases; share insights to improve support efficiency and product compliance.
- Partner with the Product Manager for Germany to align on customer needs, compliance risks, and roadmap priorities.
- Stay up to date with German labor laws, tax legislation, statutory benefits, and end-of-year processes.
- 5 years of hands-on experience in German payroll operations or support.
- Deep understanding of BMF regulations, Minijobs, Church tax, Sick Pay, Vacation Pay, and payroll wage types.
- Familiar with German tax and social contribution systems (e.g., Lohnsteuer, Rentenversicherung, Krankenversicherung).
- Experience with payroll platforms (SAP HCM, DATEV, ADP, Sage, Personio, etc.).
- Fluency in German and English.
- Comfortable in fast-paced SaaS environments and working across distributed teams.
Please apply with CV in English.
LocationsRemote (Germany)
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