BPO Operations Processing Senior Rep

1 week ago

Chennai, Tamil Nadu, India NTT Data Full time ₹ 3,00,000 - ₹ 6,00,000 per year
Date: Location:Company:

In these roles you will be responsible for:

  • Achieving departmental objectives by meeting contact and sales targets and tracking and reporting sales results
  • Maintaining customer information by obtaining, entering and verifying required data
  • Reviewing documentation to ensure it meets insurance guidelines for creating certificates of medical necessity
  • Validating recurring orders in the system for order placement and tagging accounts for approved processing and order placement
  • Accepting patient referrals from hospitals through online portals, email notifications or calls and routing the accepted referrals to the nearest or associated local centers
  • Ensuring successful transactions resulting in the delivery of necessary medical equipment and supplies.
  • Listening to call recordings to ensure scripts are read verbatim and confirm patient information
  • Ensure quality service by adhering to company policies, procedures, and compliance standards

Requirements for this role include:

  • Ability to work regularly scheduled shifts from Monday-Friday 5:30PM to 3:30AM IST or rotational shifts from Monday-Sunday with weekly offs
  • University degree or equivalent that required 3+ years of formal studies
  • 1+ year(s) of experience using a computer with Windows PC applications that require you to use a keyboard, navigate screens, and learn new software tools
  • Ability to communicate (oral/written) effectively to exchange information with our client

*** The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend's basis business requirement.

*** All new hires will be required to successfully complete our Orientation/Process training classes with the customer and demonstrate proficiency of the material.

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