Support Intern

14 hours ago

Noida Sector Noida Uttar Pradesh, India b3d9e686-cd12-48d2-ab20-c70848c83e0c Full time ₹ 96,000 - ₹ 1,20,000 per year

Job Title: Support Intern – QA (Call Audit & Support Role)

Location: On-site

Experience: Fresher

Duration: 3–6 Months

Stipend: 10K

Industry: Ed-Tech

Job Summary:

We are seeking a proactive Backend Intern for QA, Call Audit & Support responsibilities. The intern will be responsible for reviewing call quality, maintaining backend reports, analyzing data, and supporting the operations team with backend tasks. Ideal for candidates who are detail-oriented and interested in QA, operations, and backend workflows.

Key Responsibilities:QA & Call Audit:

  • Listen to customer and sales calls for quality checks and compliance.
  • Evaluate call recordings based on set parameters (accuracy, communication, process adherence).
  • Prepare daily/weekly call audit reports.
  • Highlight gaps and share feedback with the respective team.

Backend Support:

  • Maintain and update backend data, CRM entries, and internal trackers.
  • Assist in managing student/lead data for the support team.
  • Generate MIS reports using Excel/Google Sheets.
  • Coordinate with teams for resolving backend issues.

Data & Process Support:

  • Organize and analyze call audit results and backend operations data.
  • Identify improvements in processes and documentation.
  • Support the QA/Operations team in daily workflow tasks.

Required Skills:

  • Good communication and listening skills.
  • Basic understanding of QA/auditing concepts (training will be provided).
  • Strong knowledge of Excel/Google Sheets (VLOOKUP, Filters, Pivot preferred).
  • Detail-oriented and disciplined with data entry and analysis.
  • Ability to multitask and work in a fast-paced environment.

Job Type: Internship

Contract length: 6 months

Pay: ₹8, ₹10,000.00 per month

Work Location: In person

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