Staff Technical Program Manager

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Team & Role

At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. We are Design advocates who are responsible for leading the successful execution and delivery of flexible and holistic programs and processes to enable delightful product experiences. Design Program Managers are creative problem solvers and team leaders by nature, dedicated to building impactful relationships, improving team cohesion and creating efficiencies in the design process.

Learn more about our team here

What you get to do in this role:

• Work side-by side with some of the most innovative and collaborative product and technology leaders on high-visibility initiatives 

• Responsible for taking company-wide, mission critical IT projects from original concept through final implementation  

• Ensure adherence to processes, quality standards and deliverables so that your projects are delivered with machine-like predictability 

• Create transparency through reports, dashboards, and status 

• Help manage risks, dependencies and escalate impediments 

• Help manage the team's releases and navigating release requirements 

• Use critical thinking skills to solve difficult and sometimes ambiguous problems 

• Drive process improvements and create documentation to promote best practices 

• Coordinate day to day activities required to deliver a great solution on time 

Preferred Qualifications:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 8+ years of project/program management experience in mid/large size companies, ideally on a design team

• Ability to build strong, trusting relationships with engineering leaders, product management, UI designers, technical architects, software development teams, stakeholders, and cross-functional development groups 

• Outstanding communication and presentation skills 

• Skilled at identifying waste and delays in end-to-end development, deployment, and release processes and driving continuous improvement across the organization.

• A proven ability to lead through influence 

• High emotional intelligence to effectively manage a diverse team working in different environments 

• Exceptional team building and team management skills, including interpersonal skills, conflict resolution, and negotiation 

• Demonstrated competence in key engineering program management best practices: program planning, schedule construction and management; risk assessment & mitigation, change management, and predictive metrics 

• Encourage, support, and guide continuous improvement of the team, its products, and processes 

• An orientation for execution with a strong process and metrics focus 

• Clearly communicate changes, requests, and deadlines to the teams and risks, status, progress, and decisions to stakeholders

Basic Qualifications: 

• 10+ years in engineering program management with a proven track record of leading complex programs 

• A solid understanding of SDLC and release management practices in cloud-based SaaS product organizations 

• SAFe Agilist or SAFe RTE certifications and 5+ years' experience as a SAFe RTE  

Preferred Qualifications 

• SAFe SPC or Advanced SPC certifications  

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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