Customer Service Executive

5 days ago


Nana Chiloda Ahmedabad, India Shubham Incorporated Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Position: Customer Service Executive (CSE)

Experience Required: 1–3 Years

Location: Naroda, Ahmedabad

Industry: FMCG / Mithai & Confectionery

Role Overview:

We are seeking a Customer Service Executive who will serve as the primary point of contact for walk-in, phone, and online customers. The role involves managing customer orders from placement to delivery, providing updates, and ensuring a seamless experience that fosters satisfaction and repeat business.

Key Responsibilities:

  • Greet and assist walk-in customers; respond to phone and online inquiries promptly.
  • Understand customer preferences and recommend appropriate products, gift packs, or festive promotions.
  • Process retail, bulk, and corporate orders accurately through POS/CRM systems.
  • Provide delivery updates—dispatch confirmation, courier tracking, and delivery timelines.
  • Coordinate closely with production, packaging, and dispatch teams to ensure timely fulfilment.
  • Maintain and update the customer database; follow up for feedback and repeat orders.
  • Handle and resolve customer complaints with professionalism.
  • Ensure the store's display, cleanliness, and stock levels align with brand standards.
  • Support corporate gifting programs, bulk orders, and festive campaigns.
  • Coordinate payment tracking and confirmation with the accounts team.
  • Prepare and maintain daily order and delivery tracking reports for management review.

Skills & Competencies:

  • Excellent communication in basic English, Hindi, and/or Gujarati.
  • Strong customer service attitude with a pleasing and approachable personality.
  • Proficiency in MS Office and familiarity with courier tracking tools.
  • Strong coordination skills and ability to multitask in a fast-paced festive-season environment.

Education:

  • Graduate in any discipline (Hospitality, Sales, or Marketing preferred).

Work Schedule:

  • 6-day work week; extended hours may be required during festive seasons.


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