Associate Director

Job ID: 41598

Location: Mumbai, IN

Area of interest: Retail Banking

Job type: Regular Employee

Work style: Office Working

Opening date: 6 Oct 2025

Key Responsibilities

Strategy & Business

• ATM deployment & management
• Optimal deployment of ATMs
• Selection of vendor for ATM outsourcing (need basis)
• Framing deployment strategies
• Timely execution / completion of ATM site

Budgeting, Planning & Cost Control

• Own financials for direct banking Self-service channel.
• Close interaction with Finance team for budget preparation, expensing policy, etc
• Tracking of expenses to maintain run rate and regular provisioning.
• Ensure optimal utilization of resources.
• Contribute and grow ATM channel revenue stream.

Vendor Management, development & evaluation

• Manage critical vendor relationships (Euronet, NCR, Securens)
• Track and monitor vendor performance.
• Review / Establish process for vendor payments, reconciliation, etc.
• Negotiate service costing etc.

Establish / Ensure Service Level Agreement adherence.

• All internal support units (technology, operations, recon unit, process unit, service delivery team, CRES, etc)
• All vendors (Euronet, CMS, etc)
• Review existing processes with internal units / vendors and modify / re-engineer them as per changing environment / requirements.

Technology interface for

• BAU activities, troubleshooting / issues encountered.
• Technology enhancement projects on an ongoing / need based basis.
• New functionality enhancements on the ATM network

Interaction with EBBS for BAU activities / trouble shooting / issues faced.

• Manage all software / hardware maintenance / upgrades / replacements across the ATM network.
• Audit and Compliance preparedness and ownership for the direct banking channel.
• Interact with OR team / QA team to ensure adherence to internal policies for the unit.
• QA / Group audit points person for the ATM unit
• Establish / Review BCP for the unit on an ongoing basis.

Compliance and Regulatory reporting

• RBI intimation for new ATMs
• ATM relocation / closure regulatory intimations
• Points person with compliance unit and attend meetings with regulator as per requirement.
• Responding to regulatory directives / queries / mandates and make appropriate changes in process as per requirement.

Interact with procurement team for

• Empanel new vendors.
• Asset procurement saves.
• ATM shared network relationship management (Cashnet, NFS), member bank relationship, etc.
• Interact with other business units of the banks (cards, etc) to leverage and optimize the utilization of ATM channel.

Strategy

Drive Continuous improvements of the operation efficiency and effectiveness of process to increase the consistency of system and processes. Ensure implementation of all the regulatory guidelines pertaining branches.

People and Talent

• Lead through example and build the appropriate culture and values. Work in collaboration with business, risk and control partners.

Risk Management

• Provide business input and oversight of the development of end-to-end scalable infrastructure and processes to execute business processes. This includes establishing and maintaining training, advice and support, to assure the processes, policies and standards are effectively implemented in the business.
• Reinforce an effective and exemplary risk and control culture and further strengthen the control environment.
• Act to minimize operational loss and audit failures and take proactive measures to respond to matters arising and identify and manage forward looking risks.

Governance

• Design and enhance an integrated governance structure for the robust and efficient governance processes in the business.
• Reinforce an effective and exemplary risk and control culture and further strengthen the control environment.
• Responsible to ensure that key stakeholders and governance forums are kept up to date on key issues and resolution plans and overall progress on initiatives.

Regulatory and Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment].
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

Head Affluent Distribution, Risk, Head Onboarding, Retail Operations, Compliance,

Other Responsibilities

Embed Here for good and Group's brand and values in India Affluent Distribution; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures;

Qualifications

• Thorough knowledge of the Acquiring & Issuing aspects of ATM / Cards business
• Knowledge of ATMs, network operations, interchange arrangements, revenue and business drivers associated with the channel & linkages with the liability acquisition channel.
• Excellent project management skills.
• Good external vendor management abilities

Skills and Experience

• Branch Operations & Services
• Proximity Channel
• Risk
• Governance
• Client Experience
• Analytical Skills
• People Management

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.