Soft Skills and English Language Trainer

2 weeks ago


Mumbai, Maharashtra, India Teleperformance (TP) Full time US$ 90,000 - US$ 1,20,000 per year

Role & responsibilities

  • Design and deliver engaging soft skills training sessions (e.g., communication, interpersonal skills, emotional intelligence, time management, conflict resolution, etc.)
  • Conduct training needs analysis in collaboration with department heads and HR
  • Develop training materials, modules, and assessments tailored to various employee levels
  • Facilitate workshops, webinars, and one-on-one coaching sessions
  • Monitor and evaluate training effectiveness through feedback, assessments, and performance metrics
  • Maintain training records and prepare reports for management review
  • Stay updated with industry trends and incorporate best practices into training programs
  • Support onboarding and induction programs with soft skills components
  • Collaborate with external trainers or vendors when required

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