Assistant General Manager

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally.  With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future. We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer's door. 

About DP World Global Service Centre

DP World's Global Service Centre (GSCs) are key enablers of growth delivering standardization, process excellence and expertise, and automation in areas of Finance, Freight Forwarding, Marine Services, Engineering and Human Resources, helping accelerate DP World's growth and business transformation. As we experience exponential growth, there has never been a more exciting time to join us. Discover your next role here and change what's possible for everyone As an equal employer that recognizes and values diversity and an inclusive culture, we empower and up-skill our people with opportunities to perform at their best. Join us and be part of an amazing team that is transforming the future of world trade. 

Role Purpose: 

The role will lead the global team of Finance & Accounting professional, supporting all the regions & will be required to establish effective process controls, gain productivity and transform the process.

Designation:     Assistant General Manager-Finance-Freight Forwarding

Base Location: Navi Mumbai

Reporting to:    Deputy General Manager-Finance-Freight Forwarding

Key Role Responsibilities:

• Manage GFF Operations & Operational Excellence

• Fully understand the Freight Forwarding Finance setup, operational scope, regions being supported 

• Fully understand the underlying digital solution 

Operations Delivery

• Daily operations delivery

• Service delivery for all the activities migrated to GSC

• Meeting all the KPIs & SLAs defined

• Regular review of volumes, capacity & headcount

Stakeholder Connect

• Drive CSAT with all regions.

• Regular engagement (weekly, monthly & quarterly) with stakeholders across regions

• Participate in all regional service delivery workshops and meetings

People Leadership

• Engagement amongst the team on the floor

• Regular performance reviews, 1:1 discussions and skip level meetings.

• Developing and retaining talent

• Succession planning

Process Maturity & Operational Excellence

• Drive process maturity within the team. 

• drive ops excellence initiatives within the team.

• Identify automation, process standardization, & improvement opportunities.

• Operations governance, process controls, & performance management.

• Performance management reporting and dashboards:

Drive Global Governance

• Prepare global reports and dashboards and share them with the regions as per the performance management timelines.

• Provide reports and dashboards for regions as and when needed.

Education, Qualifications & Experience: 

• Ideally a qualified Chartered Accountant with 15 years of strong experience in a global organization, including at least 10 years in a finance function

• Experience in the logistics or freight forwarding industry is an added advantage

• Strong understanding of performance management systems, processes, and best practices

Skills: 

• Strong communication skills – The candidate should be an exceptional listener with the ability to communicate clearly. He/she should be able to write exceptionally well and speak eloquently. The candidate must be able to explain complex information to various audiences and be comfortable communicating via phone or in front of groups at all levels. He/she should demonstrate tact and diplomacy when delivering facts.

• Problem solving – The candidate should enjoy solving problems and getting to the root cause. He/she should have a passion for tackling difficult challenges and finding creative, innovative solutions. The candidate should not get flustered easily and should be proactive in researching and finding answers when needed.

• Detail-oriented – A strong attention to detail is essential. The candidate should consider that anything worth doing is worth doing right, every time. He/she should remain focused and ensure that nothing falls through the cracks.

• Exceptional critical thinking skills – The candidate should be able to identify gaps in logic and underlying causes of issues. He/she must think on their feet and enjoy learning new things, with the ability to do so quickly and effectively.

• Strong collaborator – The candidate should be capable of working independently with limited direction while also enjoying collaboration across dynamic, multicultural teams. He/she should be personable, helpful, and exceptionally organized.

• Results-oriented – The candidate should be proactive in managing competing priorities, meeting deadlines, and fulfilling commitments. A positive, "can-do" attitude is essential.

• Confidentiality – The candidate should always consider and protect the confidentiality of company data.

• IT skills – The candidate should be highly proficient in the full Microsoft Office Suite: Word, Excel, PowerPoint, and Visio.

• Flexibility to travel – The candidate should be willing to travel up to 10% of the time globally for project-specific requirements (if applicable).

• Languages – Fluency in English, both written and spoken, is required. Additional language skills are a bonus.

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.