Ops Sup Analyst

Ops Sup Analyst 1 - C09

• The Ops Sup Analyst 1 is an entry-level position in Retail Bank Operations and is a critical role dedicated to upholding the highest standards of accuracy, compliance, and operational integrity within a retail banking environment. This position acts as a crucial control point, ensuring that all customer transactions, internal processes, and documentation strictly adhere to both internal bank policies and external regulatory requirements.
   

Responsibilities:

A Quality Checker role in retail bank operations demands meticulous attention to detail and a strong commitment to accuracy to ensure compliance, mitigate risks, and maintain service excellence. Key responsibilities typically include:

• Transaction Verification: Scrutinizing a wide range of retail banking transactions (e.g., account opening, loan applications, fund transfers, customer data updates) to ensure they are processed correctly and completely according to established policies and procedures.
• Compliance Adherence: Verifying that all operations comply with internal bank policies, industry regulations (e.g., KYC, AML), and legal requirements. This involves checking for correct documentation, approvals, and data entry.
• Error Identification & Reporting: Identifying discrepancies, errors, omissions, or inconsistencies in documentation, data, and process execution. Documenting findings accurately and reporting them to relevant stakeholders for correction and process improvement.
• Root Cause Analysis (Assisting): Assisting in the analysis of identified errors to determine their root causes, which helps in preventing recurrence and improving overall operational efficiency.
• Process Improvement Suggestions: Providing feedback and suggestions for enhancing existing processes, controls, and training programs based on audit findings to improve quality and reduce errors.
• Record Keeping: Maintaining thorough and organized records of all quality checks performed, including findings, resolutions, and follow-up actions.
• Adherence to SLAs: Ensuring that quality checks are completed within defined service level agreements (SLAs) without compromising accuracy.
• Training and Guidance: Potentially providing guidance or training to operational staff on best practices, common errors, and policy updates to foster a culture of quality.

This role is crucial for safeguarding the bank's reputation, financial integrity, and customer trust by ensuring that all retail banking activities are executed flawlessly.

Qualifications:

• 6+ years of relevant experience
• Retail Banking Operations: Previous experience in retail banking operations, back-office processing, or a similar role is usually required. This provides familiarity with banking products, services, processes, and regulatory requirements.
• Quality Assurance/Control: Experience in a quality assurance, quality control, or auditing function, preferably within the financial services industry, is highly valued.
• Data Entry/Processing: Experience with high-volume data entry and processing, demonstrating an understanding of accuracy and efficiency.

Education:

• Bachelor's degree/University degree or equivalent (12+3 years of education)

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Shift: Night Shift

Job Family Group:

Operations - Core

Job Family:

Operations Support

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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View Citi's EEO Policy Statement and the Know Your Rights poster.

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