Accounts Receivable Specialist II

3 days ago

Chennai, Tamil Nadu, India Zoominfo Technologies Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Role & responsibilities :

We are seeking an experienced and motivated individual who hold good proven expertise in collections and account follow-ups. The ideal candidate will be confident in handling a high volume of calls and emails, with hands-on experience using leading ERP and CRM applications.

This role requires strong individual performance, attention to detail, and an active interest in leveraging AI-based solutions for process stabilization and improvement.

Key Responsibilities:

  • Make collection calls to customers/accounts.
  • Send and track collection-related emails daily.
  • Manage end-to-end collections activities, including follow-ups, dispute resolution, and payment status updates.
  • Ensure timely escalation of overdue accounts and maintain accurate records in systems.
  • Utilize applications like SAP, Salesforce, and High radius for account tracking and reporting.
  • Partner with internal teams to stabilize collection processes and explore AI-driven improvements.
  • Deliver results as an individual contributor, ensuring productivity and quality standards are consistently met.

Preferred candidate profile :

  • Educational Qualification: B.Com Or other relevant Degree
  • 3 to 5 years of experience in B2B or B2C collections, preferably in an international process.
  • Strong communication skills with the ability to handle challenging conversations.
  • Willingness and ability to work in night shifts (7 PM IST to 4 AM IST)
  • Proficiency in SAP, Salesforce, and HRC (or similar ERP/CRM platforms).
  • Strong interest in collection process stabilization using AI tools/technologies.
  • Highly self-driven and able to work with minimal supervision.

Preferred Skills:

  • Exposure to global client accounts and cross-cultural communication.
  • Analytical skills to track collection trends and suggest improvements.
  • Familiarity with productivity and reporting dashboards.

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