Supervisor, Payment Posting

2 weeks ago

Coimbatore, Tamil Nadu, India Ventra Health Full time US$ 90,000 - US$ 1,20,000 per year

Overview

  • As a Supervisor, Payment Posting, your role encompasses overseeing a team responsible for maintaining the accuracy and efficiency of cash posting and credit processes within a healthcare organization's revenue cycle management.

Responsibilities

  • Supervision and Leadership: Provide leadership, direction, and support to a team of quality assurance specialists responsible for cash posting and credit processes.
  • Quality Assurance Management: Develop, implement, and maintain quality assurance processes and procedures to ensure the accurate and timely posting of payments and credits, including insurance payments, patient payments, refunds, adjustments, and denials.
  • Training and Development: Train, mentor, and coach team members to ensure they possess the necessary skills and knowledge to perform their duties accurately and efficiently.
  • Performance Monitoring and Evaluation: Monitor team performance metrics, conduct regular performance evaluations, and provide feedback to team members to drive continuous improvement and meet productivity targets.
  • Issue Resolution and Escalation: Address and resolve any discrepancies, errors, or issues related to cash posting and credit processes promptly and effectively. Escalate complex issues to appropriate stakeholders for resolution as needed.
  • Collaboration and Communication: Collaborate with other departments such as billing, coding, finance, and customer service to streamline processes, resolve issues, and improve overall revenue cycle management efficiency. Communicate effectively with team members, management, and stakeholders to ensure alignment with organizational goals and objectives.
  • Compliance and Regulatory Adherence: Ensure compliance with relevant healthcare regulations, billing guidelines, payer policies, and industry standards governing cash posting, credits, and revenue cycle management activities.
  • Documentation and Reporting: Maintain accurate records, documentation, and audit trails of cash posting and credit activities. Generate reports, analyze data, and identify trends to support decision-making and process improvement initiatives.

Qualifications

  • Bachelor's degree in any related field.
  • A minimum of 6 years of experience in healthcare revenue cycle management, with a focus on specifically in cash posting, credits, or related areas, is typically required. Supervisory or leadership experience is preferred.

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