Assistant Manager

17 hours ago


Gurgaon, Haryana, India IndiGo (InterGlobe Aviation Ltd) Full time ₹ 9,00,000 - ₹ 12,00,000 per year

The Assistant Manager – Customer Experience will play a critical role in addressing customer escalations and queries addressed to senior leadership of the organization while ensuring a seamless resolution process. The ideal candidate will exhibit strong communication skills - both written and verbal, resilience in challenging situations, and a customer-centric approach to enhance overall satisfaction.

Key Responsibilities

  • Respond promptly to customer escalations and queries via email and phone calls and own customer cases end to end.
  • Conduct extensive outbound calls to ensure issue resolution and customer satisfaction.
  • Collaborate with all IndiGo departments like Airport Operations, Call Centre, Finance, In-flight services, sales, digital, product, legal, public relations etc to resolve customer concerns efficiently.
  • Maintain and update records of customer interactions, issues, and resolutions.
  • Conduct thorough analysis of customer escalation causitive trends and lead process change from highlighting the improvement opportunity up until implementation

Behavioural Competencies

  • Resilience in managing challenging situations.
  • Strong technical aptitude to understand processes, prcedures, technologies and work simulitaneously on mulitple tools
  • A customer-centric mindset with a focus on satisfaction and relationship-building.
  • Strong negotiation and persuasion skills.
  • Agility and adaptability in a fast-paced environment.
  • Proactive eagerness to learn and improve.
  • Effective time management and prioritization skills.
  • Ability to work collaboratively as part of a team.

Technical Skills

  • Proficient in English and Hindi (both verbal and written).
  • Strong typing skills with attention to detail.

Eligibility Criteria

  • Educational Qualification: Graduate in any discipline.
  • Experience: 5+ years of experience in email and voice processes, preferably in customer grievance handling.
  • Flexibility: Must be comfortable with rotational shifts and rotational offs (includes night shift)
  • Location : Gurgaon (Work from office)

'At IndiGo we are committed to fostering an inclusive and equitable workplace. All employment decisions are made solely on the basis of merit and qualifications, without regard to a candidate's gender, race, color, religion, caste, creed, ethnicity, language, sexual orientation, marital status, maternity status, disability, or social and economic background'


  • assistant manager

    3 days ago


    Gurgaon, Haryana, India Hyatt Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    SummaryYou will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Manager - Housekeeping is responsible to assist the Housekeeping Manager in managing the day-to-day operation of the...

  • Assistant Manager

    4 weeks ago


    Gurgaon, Haryana, India Destination Hotels Full time

    Job DescriptionSummaryYou will be responsibleto assist with theefficient running ofthe department in line with Hyatt International's Corporate Strategies andbrand standards, whilst meetingemployee, guest and owner expectations.QualificationsMinimum 2 years work experience as Assistant Manager or Team Leader - Front Office / Guest Relations in a hotel. . Well...

  • Assistant Manager

    21 hours ago


    Gurgaon, Haryana, India Lets Nail it Full time ₹ 22,32,000 - ₹ 43,20,000 per year

    Job Description: Executive Assistant/Manager Job Summary:We are seeking a highly organised and efficient Executive Assistant to provide comprehensive administrative support to our CEO. The ideal candidate will be proficient in managing schedules, coordinating meetings, and handling various administrative tasks.Key Responsibilities:Calendar Management:...

  • Assistant Manager

    3 weeks ago


    Gurgaon, Haryana, India Spectral Consultants Full time

    Inviting applications for the role of Assistant Manager, US Indirect Taxation with 3+ years of Support the review of excise tax returns for various countries across the EMEA region.- Assist with managing EMEA region VAT / Customs compliance for various WFS entities.- Assist with managing and maintaining indirect tax and customs processes.- Support to manage...


  • Gurgaon, Haryana, India PROMAYNOV ADVISORY SERVICES PRIVATE LIMITED Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    JOB DESCRIPTION Position: Experience:Statutory Audit post UG - Any graduatePG - Chartered Accountant Manage and supervise the execution of external audit engagements of various clientsShould be able to manage large, medium scale multi-location assignmentsAid in the identification of business development as well as help expand the client base by identifying...

  • Assistant Manager

    2 weeks ago


    Gurgaon, Haryana, India Livguard Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionLivguard, part of the SAR Group, is a leading provider of energy storage solutions including Inverters, Inverter Batteries, Automotive Batteries, and Solar Rooftop Solutions. With a focus on innovation, strong customer relationships, and manufacturing excellence, Livguard empowers households in India with efficient and limitless energy....

  • Assistant Manager

    1 week ago


    Gurgaon, Haryana, India Holiday Inn Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Duties and responsibilitiesFinancial returns:Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on increasing productivity.Assists in monitoring and controlling departmental cost on an ongoing basis to ensure performance against budget.Assists in the preparation of...

  • Assistant Manager

    1 week ago


    Gurgaon, Haryana, India KPMG Global Services Full time AU$ 90,000 - AU$ 1,20,000 per year

    Proposed designation​Assistant Manager​Role type​Individual contributor and Supervisory​Reporting to ​Manager​Geo to be supported​Australia​Work timings​Full time

  • Assistant Manager

    4 days ago


    Gurgaon, Haryana, India Sterlite Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    : Assistant Manager - ESGDate:25 Aug 2025Location:Gurugram, IndiaCompany:Sterlite Power Transmission LimitedPurpose of RoleAligning ESG goals with corporate objectives, engaging stakeholders, and ensuring that sustainability considerations are integrated into all aspects of the business.Create guidelines, checklists, policies, procedures, and other related...

  • Assistant Manager

    18 hours ago


    Gurgaon, Haryana, India KPMG Global Services Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job details •Designation: Assistant Manager, Global Clients and Markets•Role type: Sales enablement, Sector development and Supervisory•Reporting to: Manager+•Geography to be supported: Global Sectors and associated networks and prioritiesSector alignment: Government