Corporate Support Engineer-Bengaluru, India

About Diversified:

Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world's most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.

What to Expect:

At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be.  With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.

As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.

IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.

Location: Bengaluru

Shift Timings: Rotational (11 am - 8 PM & 5 PM - 2 AM)

Work Classification: Work from office

Job Summary:

The Corporate Support Agent (CSA) is the front-end support for our user base.  The CSA will respond to tickets assigned to them and work to collect and validate information about the issue and the user. They will then work to resolve the known issues or requests or perform limited troubleshooting. Tickets that are unable to be resolved should be escalated to other team members for assistance or the Manager, Corporate Support (MCS) for resolution. CSA will maintain workload history and communicate with users via the ticketing system whenever possible.

What You'll Do:

• Respond to incoming support requests to diagnose and resolve hardware, software, and network issues.
• Manage and track workload via the company ticketing system to meet personal and team service level commitments.
• Assist with configuration of various IT devices (Laptops, Desktop, Mobile Devices, Printers, Phones, Conferencing Equipment etc.) following set procedure
• Utilize Mass Duplication\configuration Tools such as Microsoft Autopilot and MDM (Mobile Device Management)
• Manage inventory of IT equipment and software licenses.
• Ensure reported issues are resolved or escalated in a timely fashion
• Create and maintain documentation for IT training, process, and solutions.
• Provide technical support to employees for company systems and products 
• Escalate complex technical issues to higher-level IT support or external vendors.
• Follow up on escalated issues to ensure resolution to meet SLA. Assist with Technical Specification for hardware purchases
• Assist with Warehouse tasks as needed"

What You'll Bring:

Education & Certifications:

• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).

Required Skills/Qualifications:

• 2+ years of experience in IT support or a related role.
• Excellent troubleshooting ability to support Microsoft Windows Desktop Environments (10,11)
• Previous experience supporting Apple MAC endpoints
• Proficient in supporting Office 365 solutions
• Strong understanding of remote access technologies/software such as VPN, VDI
• Proficient in troubleshooting hardware and software issues
• Excellent computer skills including Microsoft Word, Excel and the aptitude for learning new software and hardware
• Excellent communication skills, both verbal and written
• Ability to work independently and as part of a team.
• Ability to lift and move IT equipment (up to 50 lbs)."

Preferred Skills/Qualifications:

• Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus
• Previous Experience with a Linux OS (Ubuntu)
• Previous experience with creating images for multiple platforms and understanding of best practices. 

What We Offer:

Along with competitive compensation, you will be eligible for the following benefits:

• Multiple medical plan for self and family
• Company paid Basic Life, AD&D, Short-Term and Long-Term Disability Insurance, and Employee Assistance Plan (EAP)
• Paid Time Off and Paid Holidays
• Commuter & Shift Benefits (US / APAC shifts)

To learn more about becoming part of the Diversified team, visit us at   or email us at  

Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business need.

We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.

We believe in fair and equitable hiring practices and strive to create an environment where all individuals feel valued and empowered.