Director, Client Implementation PMO

Abacus Insights is a mission-driven, growth-stage technology company focused on transforming the healthcare industry, ultimately creating a more personalized patient experience, improving health outcomes, and lowering the overall cost of healthcare. Abacus Insights provides a flexible, efficient, and secure platform that organizes and exchanges healthcare data from various sources and formats, allowing our customers to uncover differentiated insights that address their clients' needs. 

With our deep expertise in cloud-enabled technologies and knowledge of the healthcare industry, we are transforming healthcare as the US leader in usable data for payers.  We have built an innovative data integration and management platform that allows healthcare payers access to data that has been historically siloed and inaccessible. As a result, these payers can ingest and manage all the information they need to transform their business by supporting their analytical, operational, and financial needs through our platform. In addition, our employees know that they play an active role in keeping our customers' data safe and are responsible for ensuring that our comprehensive policies and practices are met.

Since our founding in 2017, Abacus has built a highly successful business, raising more than $80 Million by leading VC firms with profound expertise in the healthcare and technology industries. We are solving massive complex problems in an industry ready for disruption. We have powerful momentum and would love for you to be a part of it

About the Role:

We are seeking a results-driven leader to own the implementation and project governance of all client projects at scale. As the Director, Client Implementation PMO, you will define and enforce our stage-gate framework, coordinate internal delivery teams, and deliver portfolio visibility that enables predictable, high-quality, and compliant execution.

Equally important, you will ensure that strong governance translates into tangible client outcomes- successful go-lives, measurable value realization, and high client satisfaction. This role partners closely with Client Engagement Management and Account Management to ensure every client project follows best-in-class governance, milestones are met, and the client experience reflects Abacus's commitment to trust, quality, and impact.

Key Responsibilities:

Strategic Leadership

• Define the Client Implementation PMO vision and roadmap aligned to business goals, audit, and compliance needs.
• Institutionalize a stage-gate model that drives standardization in delivery and scales across products, services, and clients.

Operational Excellence

• Standardize templates, checklists, and rituals (risk/decision/issue logs, RAID, change control) to drive consistency and quality.
• Introduce continuous improvement mechanisms, methodology coaching, and governance audits.
• Drive automation of PMO processes (dashboards, reporting, RAID, status updates) using workflow tools and GenAI solutions

Project Implementation & Governance

• Ensure every engagement meets entry/exit criteria for each stage; manage exceptions with clear rationale and approvals.
• Implement robust change management, dependency management, and risk escalation protocols.
• Coordinate with internal delivery functions (Client Data Engineering, Solution Architects, BAs, QA, Product/Engineering) to execute delivery plans; ensure resources, timelines, and dependencies are aligned.
• Drive predictable execution of implementation milestones, proactively resolving internal delivery bottlenecks.
• Institute a culture of project management excellence by embedding best-in-class delivery practices, automation, and continuous improvement across all programs.

Team Leadership

• Build and mentor Client Implementation Project Managers; elevate methodology maturity across teams.
• Create enablement programs and communities of practice for project management excellence.

Stakeholder Management

• Partner with Client Engagement leaders to align governance and implementation with client outcomes.
• Collaborate closely with AEs to ensure delivery impacts are visible for commercial decisions.
• Provide executives with transparent portfolio health and readiness views; align governance with audit/InfoSec requirements.
• Act as the internal hub for cross-functional delivery coordination across geographies and teams.

Performance Metrics & Analysis

• Own governance KPIs: stage-gate compliance %, quality of artifacts, variance to plan.
• Delivery predictability metrics: milestone hit rate, dependency resolution speed, and resource utilization effectiveness.
• Operate portfolio dashboards and reporting that enable proactive risk mitigation and decision-making.

What We're Looking For:

• 15+ years in software/SaaS delivery management with 5+ years leading PMs or delivery teams. 
• Healthcare data/interop background (e.g., CMS 9115/0057, payer data) preferred.
• Technical literacy with cloud data platforms (Snowflake/Databricks), data pipelines. 
• Deep experience running Agile/Scaled Agile delivery across multiple pods/teams and time zones.
• Strong command of portfolio planning, capacity management, and dependency management.
• Operational rigor with Jira/Confluence, Smartsheet, and dashboarding/BI (Power BI/Tableau).
• Proven success coordinating Product, Engineering, QA, and DevOps to land complex releases.
• Experience with globally distributed teams (US/India/Nepal or similar).
• Certifications: PMP/Prince2.
• MBA or Advanced Degree in Business/Technology preferred.

Equal Opportunity Employer

As a mission-led technology company that is helping to drive better healthcare outcomes, Abacus Insights believes that the best innovation and value we can bring to our customers comes from diverse ideas, thoughts, experiences, and perspectives. Therefore, we proudly dedicate extensive time and resources to building diverse teams and providing equal employment opportunities to all applicants. Abacus prohibits discrimination and harassment of any type regarding race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.