Houseman

Houseman Job Description for a 3-Star Hotel

Job Title: Houseman / Houseperson

Department: Housekeeping

Reports to: Housekeeping Supervisor / Housekeeping Manager

Position Summary: The Houseman is a key member of the housekeeping team, responsible for maintaining the cleanliness and orderliness of all public areas of the hotel, as well as providing essential support to room attendants and guests. The Houseman ensures that the hotel's common spaces, guest corridors, and back-of-house areas are clean, well-maintained, and present a welcoming environment for all guests. This role requires a strong work ethic, attention to detail, and a commitment to providing excellent guest service.

Key Responsibilities & Duties:

• Public Area Cleaning & Maintenance:
• Maintain the cleanliness, sanitation, and organization of all public areas, including the lobby, hallways, restrooms, elevators, stairwells, and meeting rooms.
• Perform regular tasks such as sweeping, vacuuming, mopping, and polishing floors.
• Dust and polish furniture, fixtures, and other surfaces.
• Empty trash and recycling bins throughout the public areas.
• Housekeeping Support:
• Assist room attendants with heavy lifting, such as moving furniture, mattresses, and rollaway beds.
• Collect soiled linen and trash from housekeeping carts and guest rooms.
• Transport clean linen and supplies to housekeeping storage rooms on each floor, ensuring they are well-stocked and organized.
• Help with special cleaning projects as directed by the housekeeping supervisor.
• Guest Service:
• Respond promptly and courteously to guest requests, such as delivering extra amenities (towels, pillows, toiletries, etc.), rollaway beds, or cribs.
• Assist guests with luggage as needed.
• Maintain a friendly, professional, and helpful demeanor when interacting with guests and other hotel staff.
• Be knowledgeable about hotel services and local attractions to assist guests with general inquiries.
• Safety & Security:
• Report any damages, maintenance issues, or safety hazards immediately to the appropriate department.
• Follow all required procedures for handling and disposing of materials in accordance with hotel and OSHA standards.
• Handle lost and found items according to departmental procedures.
• Inventory & Equipment:
• Stock and maintain cleaning carts with designated supplies and equipment.
• Ensure all equipment is used and maintained properly and safely.
• Assist with inventory control and report any supply shortages to the supervisor.

Job Type: Full-time

Pay: ₹13, ₹14,000.00 per month

Benefits:

• Flexible schedule
• Food provided

Work Location: In person