Microsoft Dynamics

11 hours ago

Hyderabad, Telangana, India WaferWire Cloud Technologies Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Job Title: D365 CE - Platform Support Consultant

Job Location: Hyderabad, India

Shifts : Rotational Shifts

Worksite: Onsite (100%)

About WCT:

WaferWire Technology Solutions (WCT) specializes in delivering comprehensive Cloud, Data and AI solutions through
Microsoft's technology stack.
Our services include Strategic Consulting, Data/AI Estate Modernization, and Cloud Adoption Strategy. We excel in Solution Design encompassing Application, Data, and AI Modernization, as well as Infrastructure Planning and Migrations. Our Operational Readiness services ensure seamless DevOps, ML Ops, AI Ops, and Sec Ops implementation.

We focus on Implementation and Deployment of modern applications, continuous Performance Optimization, and future-ready innovations in AI, ML, and security enhancements. Delivering from Redmond-WA, USA, Guadalajara, Mexico and Hyderabad, India, our scalable solutions cater precisely to diverse business requirements and multiple time zones (US time zone alignment).

Job Summary:

We are looking for a skilled
D365 CE Support Consultant
with strong hands-on experience in the
platform layer
of Dynamics 365 Customer Engagement. This role focuses on resolving incidents, handling change requests, and supporting platform-level issues such as workflows, plugins, integrations, Power Automate, and performance optimization within an enterprise-grade support environment.

Key Responsibilities:

  • Provide
    L2/L3 support
    for Dynamics 365 CE (Sales, Service, Marketing, etc.) platform issues.
  • Troubleshoot and resolve incidents related to:
  • Business Rules, Web Resources
  • Integration issues (REST API, Azure Logic Apps, etc.)
  • Analyze and resolve system performance issues, data sync problems, and customization defects.
  • Participate in
    change requests
    , enhancements, and deployment validation.
  • Work closely with business analysts and functional teams to understand the issue and deliver fixes.
  • Monitor and resolve integration errors (e.g., with Azure, Outlook, SharePoint, etc.).
  • Ensure
    incident SLAs
    are met and proper documentation is maintained.
  • Raise and follow up on support tickets with Microsoft if required.

Required Skills:

  • 0 to 2 years/Freshers of experience in
    D365 CE (CRM)
    support or development.
  • Strong understanding of
    Power Platform
    , Dataverse, and Dynamics 365 architecture.
  • Experience in creating/debugging
    Plugins
    , Custom Workflows (C#), JavaScript, and Power Automate.
  • Hands-on experience with
    Azure services
    used in integration (Service Bus, Logic Apps, etc.).
  • Familiarity with
    DevOps
    , CI/CD processes, and ALM tools for Dynamics.
  • Strong analytical, communication, and coordination skills.

Good to Have:

  • Microsoft certifications:
    PL-200
    ,
    MB-910
    , or
    MB-600
  • Knowledge of
    Field Service
    ,
    Omnichannel
    , or
    Customer Insights
    modules
  • Experience with
    Power BI
    reporting integration
  • Exposure to working in
    ITIL-based
    support models

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