Senior Business Analyst

About the Role: 

Grade Level (for internal use):

10

Job TitleSenior Business Analyst - Salesforce

LocationIslamabad

About the RoleWe are looking for a proactive and detail-oriented

Salesforce Administrator with strong

business analysis skills to join our dynamic team. The ideal candidate will bring a deep understanding of Salesforce platform capabilities along with the ability to translate business needs into effective technical solutions. Hands-on experience with tools such as

Conga Composer, Conga Grid, DocuSign, and

X-Author is essential.

Key Responsibilities:

- Partner with business stakeholders to gather, analyze, and document functional requirements.
- Configure and optimize

Conga Composer and

Conga Grid using standard (out-of-the-box) features to streamline business processes.
- Troubleshoot and support

DocuSign integrations within Salesforce to ensure efficient and reliable electronic signature workflows.
- Design and configure

X-Author templates for streamlined document generation and user-friendly data presentation.
- Collaborate in

User Acceptance Testing (UAT) cycles, including test case execution, issue resolution, and production readiness validation.

Required Skills & Qualifications:

- 24 years of experience as a Salesforce Administrator, with proven business analysis capabilities.
- Hands-on expertise in

Conga configuration and solution enhancements.
- Proficiency in identifying and resolving

DocuSign integration issues within Salesforce.
- Working knowledge of

X-Author and the ability to tailor templates to meet business requirements.
- Strong verbal and written communication skills; capable of engaging with stakeholders across all levels.
- Ability to manage and prioritize multiple tasks in a fast-paced, agile environment.

Preferred Qualifications:

- Salesforce Administrator Certification or higher.
- Experience working within

Agile frameworks and familiarity with project tracking tools like Azure DevOps.
- Understanding of Salesforce

data management, validation rules, and data quality best practices.

Whats In It For

You

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technologythe right combination can unlock possibility and change the world.Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

Our Values:

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of

integrity in all we do, bring a spirit of

discovery to our work, and collaborate in close

partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.

- Health & WellnessHealth care coverage designed for the mind and body.
- Continuous LearningAccess a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your FutureSecure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly PerksIts not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
- Beyond the BasicsFrom retail discounts to referral incentive awardssmall perks can make a big difference.

For more information on benefits by country

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert

If you receive an email from a domain or any other regionally based domains, it is a scam and should be reported to S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to and your request will be forwarded to the appropriate person.

US Candidates Only The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision -

, SWP Priority Ratings - (Strategic Workforce Planning)