Service Staff/ waiter's

4 days ago

Kolkata, West Bengal, India TRUSTEGIC Full time

A hotel service waiter's core duties involve delivering exceptional guest experiences by greeting customers, presenting menus, taking accurate orders, serving food & drinks, handling payments, and ensuring table cleanliness, all while adhering to strict health/hygiene standards and coordinating seamlessly with kitchen/bar staff for smooth service from start to finish.

Guest Interaction & Service

  • Greet guests warmly and escort them to tables.
  • Present menus, explain daily specials, and offer recommendations (upselling where appropriate).
  • Take accurate food and beverage orders using POS systems or order pads.
  • Serve food and drinks promptly, ensuring presentation and order accuracy.
  • Check in with guests regularly to ensure satisfaction and address needs.
  • Handle complaints and suggestions professionally, resolving issues to ensure satisfaction.

Table & Area Maintenance

  • Set up tables with linens, silverware, and glasses.
  • Keep dining areas, tables, and service stations clean and tidy.
  • Clear dirty dishes, glassware, and silverware to the kitchen.

Operations & Coordination

  • Communicate orders and special requests to kitchen and bar staff.
  • Process payments accurately and efficiently (cash, card).
  • Follow all food safety, hygiene, and alcohol service regulations.
  • Perform closing duties like restocking and cleaning.
  • Assist with training new staff and filling in for absent colleagues.

Key Skills

  • Strong customer service, communication, and interpersonal skills.
  • Attention to detail and ability to work in a fast-paced team environment.
  • Basic math skills and POS system familiarity.

Job Types: Full-time, Permanent

Pay: ₹10, ₹12,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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