Backend Support Role II Fresher/Experienced II Gurgaon

3 days ago

Gurgaon, Haryana, India Square Yards Full time ₹ 2,00,000 - ₹ 12,00,000 per year

Why Square Yards

Ø Multinational company (Global Approach)

Ø Performance & Salary review.

Ø Attractive incentives & mobility across regions (global)

Ø Fast track growth.

Ø Good Incentives

Ø Fastest Growing Cross Border Real Estate Platform

Ø Diversified role

Ø Multiple International Scope through Internal Job promotions

Job Title:
Digital Success Manager

Location:
Gurgaon

Job Summary:

We are looking for an enthusiastic and proactive
Success Manager
to join our team. The ideal candidate will manage and support channel partners by maintaining profiles, resolving queries, engaging partners on our platform, and contributing strategically to their growth and retention.

Key Responsibilities:

  • Manage and maintain channel partner profiles on the platform.
  • Proactively reach out to channel partners to encourage timely posting of properties.
  • Build and maintain healthy, long-term relationships with channel partners.
  • Handle partner queries professionally and provide prompt resolution.
  • Troubleshoot technical and operational issues faced by partners on the platform.
  • Engage channel partners continuously to maximize their platform use and satisfaction.
  • Collaborate with cross-functional teams to work strategically on partner profiles, enabling their business growth.
  • Develop and execute retention strategies to keep channel partners active and engaged.
  • Provide regular feedback and insights on partner needs and platform improvements.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to handle multiple partners and manage relationships effectively.
  • Strong problem-solving and troubleshooting abilities.
  • Experience in customer support, account management, or similar roles (preferably in real estate or tech platforms).
  • Self-motivated, goal-oriented, and able to work independently as well as in a team.
  • Comfortable with making outbound calls and digital engagement.
  • Basic knowledge of real estate industry or eagerness to learn.
  • Proficiency with CRM tools and Google Spreadsheet is a plus.

Eligibility:

Min Qualification- Graduation (any stream)

Experience- 0 -1 yrs

What We Offer:

  • Opportunity to work with a fast-growing real estate tech company.
  • Collaborative and supportive work environment.
  • Training and development for career growth.
  • Competitive compensation and benefits.

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