Member of Technical Staff 2
1 week ago
Hungry, Humble, Honest, with Heart.
The Opportunity
Are you a skilled developer with a strong foundation in both front-end and back-end technologies, coupled with a passion for solving complex customer issues in a collaborative environment? If so, you will thrive in our hybrid DevEx team, where you'll have the opportunity to engage with cutting-edge technologies, take on exciting challenges related to our new service provider product, and work alongside a diverse group of talented professionals committed to delivering exceptional customer support.
About the Team
The Dev-Extension team ("DevEx" for short) at Nutanix is a 70+ person team located primarily in the US and India. They play a crucial role in maintaining a high NPS score by solving and root causing challenging customer problems at a code level. The entire company admires their successes, and they have been often recognized in multiple R&D All Hands. What sets them apart is their commitment to sustaining engineering and their ability to address customer issues efficiently and holistically.
Your Role
- Handle and resolve customer issues escalated from the SRE team, providing timely support.
- Collaborate with component teams to diagnose and troubleshoot multi-component issues effectively.
- Maintain a strong understanding of the overall system architecture and component interactions.
- Engage in on-call support duties to ensure continuous service availability and problem resolution.
- Utilize front-end and back-end development skills to address technical challenges faced by customers.
- Participate in continuous learning and development to stay updated on system processes and technologies.
- Support the development and implementation of the new service provider product.
- Contribute to maintaining high customer satisfaction by resolving issues efficiently and accurately.
What You Will Bring
- Bachelor's in Computer Science with 2-4 yrs of industry experience OR Master's in Computer Science
- Love of programming and rock-solid experience in one or more languages: Python or Java OR Golang, ideally for enterprise-quality software
- Proficient with Linux operating systems and understanding system processes and interactions.
- Strong programming skills, including algorithms (e.g., array and binary search), multithreading, and synchronization concepts.
- Ability to diagnose and troubleshoot multi-component issues effectively.
- Experience in customer support or handling technical issues in a distributed environment.
- Excellent communication skills and a collaborative team-oriented mindset.
- Adaptability to learn new technologies and operational processes quickly.
Work Arrangement
Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. In locations where our workplace policy applies (i.e. San Jose, Durham, Mexico City, Bangalore, Pune, Hoofddorp, Belgrade, Barcelona, Singapore, Sydney and Tokyo), employees are expected to work onsite a minimum of 3 days per week to foster collaboration, team alignment, and access to in-office resources. Workplace type may vary based on location and team requirements. Please speak with your recruiter for details. Additional team-specific guidance and norms will be provided by your manager.
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