Store Manager
3 days ago
About the Role
You'll own the business, people, and experience outcomes of an Evol store. That means leading a high-performing team, delivering consistently elegant customer journeys, protecting inventory and process integrity, and turning walk-ins into lifelong clients. You'll partner closely with merchandising, operations, HR, and marketing to keep the floor sharp, the back-end tight, and the numbers on plan.
- Key Responsibilities
- Drive daily/weekly sales rhythms: floor coverage, live targets, pipeline reviews, and end-of-day huddles.
- Lead clienteling: appointments, follow-ups, wish-lists, gifting guidance, and after-care coordination.
- Orchestrate premium journeys: greetings, discovery, try-ons, storytelling, custom requests, and secure handovers.
- Partner with marketing on local activations (hotel concierge invites, private viewings, trunk shows).
- Hire with HR; set goals, rosters, and incentives; run coaching and performance reviews.
- Conduct daily briefs (new arrivals, hero SKUs, talking points) and weekly training (product, process, soft skills).
- Model Evol's 5Cs: Clarity, Creativity, Commitment, Curiosity, Character.
- Own opening/closing checklists, cash/POS settlement, bills, exchanges/buybacks, and warranty flows.
- Run inventory controls: GRN/RTV, daily counts, cycle counts, audits, shrinkage investigations.
- Maintain VM standards: display plans, ticketing, cleanliness, lighting, and security protocols.
- Ensure adherence to all Evol SOPs (including Try-at-Home, repairs, logistics) and statutory norms.
- Track sell-through; identify fast/slow movers; request replenishment and size/stone mix adjustments.
- Provide structured feedback to design/merch teams on trends, sizes, price bands, and customer asks.
- Maintain accurate entries across POS/ERP/CRM; ensure document hygiene and version control.
- Publish daily/weekly MIS to leadership (sales funnel, ASP , conversion, category mix, top SKUs, client notes).
Requirements
- 5–9 years in premium/luxury retail (fine jewellery, watches, fashion, or allied); 2+ years leading a store.
- Proven record of hitting targets while elevating service standards.
- Strong clienteling and communication skills; comfortable with private appointments and high-value sales.
- Operational discipline: cash controls, audits, SOP adherence, roster planning, and vendor coordination.
- Tools: POS & CRM, ERP (e.g., Synergics), spreadsheets/Google Workspace, WhatsApp Business etiquette.
- Languages: Fluent English; Kannada is a plus
- Weekend/holiday availability; ability to lift and manage inventory displays when needed.
What You'll Gain
- The opportunity to represent a category-defining jewellery brand at a senior customer-facing level
- Competitive salary, sales incentives, health insurance, and other benefits.
- Mentorship and leadership development across retail, product, and experience
- Access to ongoing training in luxury selling, clienteling, and jewellery education
- A workplace where trust, performance, and intentionality are core to growth
Why Join Evol
At Evol, sales is not a transaction. It's a conversation — precise, personal, and lasting.
Here, your attention to detail and customer understanding aren't just respected — they're essential. If you take pride in guiding decisions, holding space, and building relationships that outlast purchases, this is the place to grow.
How to Apply
Send your resume to [] with the subject: "Application — Store Manager"
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