Sales Associate

JOB DESCRIPTION-SALES ASSOCIATE

Title Sales Associate Reporting to Store Manager

Skip Level Areas Operations Manager

About the Role

A Sales Associate is responsible for providing the best customer experience in the stores by providing high standards of selling

services to customers. He/she plays a key role in driving the revenue achieved by the store.

Responsibilities

Area Activities expected to be performed by a Lenskart Sales Associate

Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the

free eye check-up

Customer focus:

Driving Net

Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to

deliver the best shopping experience to the customers

Promoter Score

Understanding the POS system to ensure that the transactions are processed effectively

Being dedicated to customer satisfaction and resolving any concerns that the customer has Product

recommendation Presenting the customer with an optimal selection of products based on customer preferences

Understanding the unstated needs of the customer, asking relevant questions, and picking the

right time to pitch the recommended solutions Achieving sales

Vs. Plan & SOP

adherence Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs

Post making the sale, coordinating with the customer for product pick-up, after receiving due

communication from the warehouse. In case of returns, he/she is expected to understand the

reason and try to resolve the same to control the return percentage.Maintaining the store as per Lenskart standards, cleaning the frames and other equipment Store upkeep & regularly, and ensuring there is no deviation as per the SOP

maintenance Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or

damage in the store

Personal attributes & competencies

Minimum qualification: 12th pass; Graduates preferred

Ability to build rapport and trusting relationships

Ability to understand unstated needs of the customer and offer solutions

Clear communication and active listening skills

Ability to adapt to changing environment and openness to learn

Proactive task ownership, result-orientation, and customer-orientation

Ability to multitask and organize activities based on priority