Senior Manager, Engineering AI ML #7340

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us

Your opportunity

We are seeking a hands-on Manager of Engineering (AI/ML) to lead our team of talented ML engineers, data scientists, and software engineers. As a key member of our engineering leadership team, you will drive the development and implementation of cutting-edge AI/ML solutions that power business operations, and drive innovation.This role requires a strong blend of technical leadership, strategic thinking, and effective operations skills

Our Engineering Managers are a select group of technology leaders and mentors who shape the solutions we bring to the market and foster an inclusive environment that brings out the best in people. If you have a strong technical background and you are also a person with great mentoring skills and that knows how to collaborate with multiple teams to ship great software, we would like to hear from you.

What you'll do

• Lead end to end design, development, and deployment of scalable AI/ML models and systems ensuring high performance, reliability, and maintainability.
• Coach team on AI/ML projects, resolving complex technical challenges and ensuring successful project delivery.
• Establish and refine robust MLOps practices for seamless model development, deployment, monitoring and retraining.
• Leverage Gen AI techstack including Langchain, LLM and RAG to build Gen AI solutions that solve business challenges. Use RAG models to combine data in documents with EDW to solve complex use cases and reduce time to insights.
• Lead collaborative efforts across teams to strategically incorporate GenAI and LLM technologies into the company's applications
• Drive the recruitment, training, and development of top-tier talent in the region.

This role requires

• 10+ Years of overall experience
• 5+ years of experience leading engineering teams
• Bachelor's or advanced degree in Computer Science, Engineering, Mathematics, or a related field. Advanced degree (Master's or Ph.D.) preferred.
• Proficiency in ML packages like Tensorflow, PyTorch, scikit-learn, and Spark ML.
• Deep understanding of AI/ML algorithms, frameworks, and technologies, with hands-on experience in building and deploying AI/ML models at scale.
• Strong knowledge of software engineering best practices, including agile development methodologies, code review processes, and continuous integration/continuous deployment (CI/CD) pipelines.
• Deep understanding of Generative AI (transformers, diffusion models, etc.), RAG techniques, NLP concepts, and programming (Python, etc.).
• History of getting things done in a distributed, large-scale, and fast-growing environment

Bonus points if you have

• Experience in LangChain

Please note that visa sponsorship is not available for this position.

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics' different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We're looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.

If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

Our hiring process
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.

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