housekeeping HOD

Operational Management

• Plan, organize, and supervise all housekeeping activities, including guest rooms, public areas, back-of-house areas, and laundry operations.
• Ensure rooms and public areas are cleaned, maintained, and inspected according to brand and hotel standards.
• Coordinate with Front Office, Engineering, F&B, and other departments to ensure smooth daily operations.
• Monitor occupancy levels and adjust staffing accordingly to maintain efficiency and service quality.

Leadership & People Management

• Lead, train, motivate, and develop the housekeeping team to achieve high performance and professional growth.
• Conduct regular team briefings, performance evaluations, and coaching sessions.
• Ensure proper staff grooming, discipline, and adherence to hotel policies and procedures.
• Foster a positive, respectful, and team-oriented work culture.

Quality Control & Guest Satisfaction

• Conduct regular inspections of rooms and public areas to ensure consistent quality standards.
• Handle guest complaints related to housekeeping promptly and professionally, ensuring effective resolution.
• Implement continuous improvement initiatives to enhance cleanliness and guest experience.

Inventory & Cost Control

• Manage housekeeping inventory, linen, uniforms, cleaning supplies, and equipment.
• Ensure effective stock control, minimize wastage, and maintain cost efficiency within the approved budget.
• Coordinate with procurement for timely purchasing and vendor management.

Health, Safety & Compliance

• Ensure strict adherence to hygiene, health, and safety standards as per statutory and hotel regulations.
• Implement SOPs related to cleanliness, chemical handling, pest control, and waste management.
• Conduct regular safety audits and training to maintain a safe working environment.

Administrative & Reporting

• Prepare duty rosters, attendance records, and departmental reports.
• Maintain accurate documentation related to operations, audits, and inspections.
• Assist management during internal and external audits.

Qualifications & Experience:

• Diploma or Degree in Hotel Management or Hospitality Management.
• Minimum 5–8 years of housekeeping experience, with at least 3–4 years in a supervisory or HOD role.
• Strong leadership, organizational, and communication skills.
• Sound knowledge of housekeeping operations, SOPs, and safety standards.

Job Types: Full-time, Permanent

Pay: ₹15, ₹20,000.00 per month

Work Location: In person