Quality Assurance Manager

Manager, Quality Assurance - Digital Analytics (L09)

Job Description:

Role Title: Manager, Quality Assurance - Digital Analytics (L09)

Company Overview:

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry's most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India's Best Companies to Work for by Great Place to Work. We were among the Top 50 India's Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.

• Synchrony celebrates ~52% women talent.

• We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.

• We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles.

Organizational Overview :

Our analytics organization comprises of data analysts who focus on enabling strategies to enhance customer and partner experience and optimize business performance through data management and development of full stack descriptive to prescriptive analytics solutions using cutting edge technologies thereby enabling business growth.

Role Summary/Purpose:

Manager, QA (Quality Assurance) - Digital Analytics (Individual Contributor) role is a part of India Analytics Hub (IAH). The role will include understanding of tagging & implementation , working knowledge of tools for validating digital properties , work closely across multiple business teams , recommend and setup QA across synchrony platforms to minimize manual efforts & errors. The model candidate must be skilled in QA and has 'Go Getter Attitude', Goal Oriented and should be able to deliver independently

Key Responsibilities:

• Lead, manage and setup tagging and cookies auditing tools for automating manually tested scenarios and user journeys into automated scripts/flows across multiple synchrony platforms.

• Perform code audits on tag management systems for feature enhancements, run regression testing

• Provide QA requirements, review & validate implementation of analytical, marketing technologies, across Synchrony digital platforms via tag management systems

• Mentor and guide team members on QA tools and processes

​Required Skills & Knowledge:

• 2 to 5 years of hands-on experience on any one of the tools to set up automation like Observepoint across consumer-facing websites, identify & report out test results

• 1 to 3 years of hands-on experience in JavaScript, HTML, CSS or web design with ability to independently deliver on basic JavaScript concepts, set up algorithms/define flows for quality analyst role (QA)

• 1 to 3 years working experience/knowledge in Tag management tools like Tealium, Adobe Launch, or Google Tag Manager

• Working knowledge & understanding of core concepts / metrics in retail finance

• Problem solving mindset & Self-starter

Desired Skills & Knowledge :

• Working experience in collaboration with analytics & Quality Assurance teams, code audits, setup and write code/algorithms based on the platform needs

• Nice to have hands-on experience on any of the tools like , Appium, LambdaTest or playwright

• Mobile apps development experience or experience validating mobile analytics.

• Strong understanding of concepts of online consumer privacy and consent management.

• Experience with project management tools such as Jira or Workfront.

Eligibility Criteria:

BS or MS in Statistics, Economics, Mathematics, or another quantitative field with 2 to 5 years of hands-on Analytics experience (Distance learning not valid) or in lieu of a degree with 4 to 7 years of experience

Work Timings:

This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details.

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying

• Inform your manager and HRM before applying for any role on Workday

• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)

• Must not be any corrective action plan (Formal/Final Formal or LPP)

• L4 to L7 Employees who have completed 12 months in the organization and 12 months in their current role and level are eligible.

• L8+ Employees who have completed 18 months in the organization and 12 months in their current role and level are eligible.

• L4+ Employees can apply

Level / Grade : 9

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