social media customer executive

2 weeks ago

Kozhikode, Kerala, India FETCH INTERNATIONAL Full time ₹ 10,000 - ₹ 1,30,000 per year

Job Summary:

We are seeking a highly motivated and sales-driven individual to join our team as an E-commerce Social Media Customer Executive. As an onsite worker, you will be responsible for chatting with customers, supporting their purchases, and providing exceptional customer service.

Key Responsibilities:

  • Respond to customer inquiries and provide product information via chat.

  • Support customers in making purchases and address any concerns.

  • Upsell and cross-sell products to increase sales revenue.

  • Provide replacement support and resolve customer complaints.

  • Meet sales targets and performance metrics.

Requirements:

  • Excellent communication and interpersonal skills.

  • Proficient in English language (written and spoken).

  • Ability to work at office environment.

  • Strong sales and customer service skills.

  • Familiarity with e-commerce platforms and social media.

Working Hours:

  • Day shift: 8:30 am - 5:30 pm

  • Night shift: 5:30 pm - 2:30 am

Salary:

  • ₹10,000 - ₹13,000 per month

Benefits:

  • Opportunity to work with a dynamic and growing e-commerce company.

  • Flexible office work arrangement.

  • Performance-based incentives and bonuses.

If you are a motivated and sales-driven individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Job Types: Full-time, Fresher

Pay: ₹10, ₹13,000.00 per month

Benefits:

  • Leave encashment

Ability to commute/relocate:

  • Kozhikode, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Language:

  • English (Preferred)

Location:

  • Kozhikode, Kerala (Preferred)

Shift availability:

  • Night Shift (Required)

Work Location: In person

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