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Customer Care Associate

2 weeks ago

Goregaon, Maharashtra, India Dreams Solution Full time ₹ 3,00,000 - ₹ 6,00,000 per year

  • Department: Contact Centre (Outbound)

  • Role: Customer Care Associate (Insurance sales background only)

  • Languages: Hindi and English

Roles and Responsibilities

  • Handle customer queries via phone calls, emails, or chats to resolve their concerns in a timely and professional manner.
  • Provide accurate information about products/services to customers based on their needs and preferences.
  • Identify opportunities for upselling/cross-selling relevant insurance plans/products to existing customers.
  • Maintain records of all interactions with customers using CRM software (e.g., Salesforce).