Senior Principal TAM, Oracle SaaS

Senior Principal TAM, Oracle SaaS

Location:

• BENGALURU, KARNATAKA, India
• MUMBAI, MAHARASHTRA, India
• GURUGRAM, HARYANA, India
• NOIDA, UTTAR PRADESH, India
• HYDERABAD, TELANGANA, India

Job Identification: 287898
Job Category: Support
Posting Date: 04/09/2025, 02:06 PM
Role: Individual Contributor
Job Type: Regular Employee
Does this position require a security clearance? No
Years: See
Additional Info: Visa / work permit sponsorship is not available for this position
Applicants are required to read, write, and speak the following languages: English

• Manage service delivery activities for customers diversified set of Oracle SaaS Products deployed on Cloud
• Represent as a single point of contact between customer & Oracle.
• Manage the service delivery through virtual team of resources.
• Establish priorities & Service growth plans for customers aligned to Oracles Cloud Strategy.
• Work on improvement initiatives as required

• Review existing services & contracts and understand the scope thoroughly.
• Generate & manage service delivery plan, key deliverables, marshal resources as required, RACI, risks, issues and dependencies according to ACS standards.
• Deliver regular business and operational reviews to key business stakeholders.
• Implement Service Improvement policy and processes.
• Manage and co-ordinate changes in customer environments per customer strategy.
• Provide leadership, motivation and direction

Career Level - IC5

Our ideal candidate will typically be expected to demonstrate the following attributes:

• Good functional understanding on Oracle SaaS - ERP SCM Modules
• Experience with implementation and support of Oracle SaaS ERP/SCM Applications, including at least 2 full cycle projects
• Experience conducting a project management in cloud-based (Oracle SaaS) technology
• Hands-on Oracle SaaS SCM /ERP implementation experience
• Effectively manages scope and customer expectations on individual assignments
• Follows through on all assignments and takes ownership of client issues
• Coordinate with Product Manager and business partner to model, design, and build business solutions.
• Collaborate with customers and various teams to define requirements and lead projects from inception through delivery, including status updates, scope changes.
• Strong project management experience; PMP is desirable
• Should have a strong customer management skill
• Excellent team player, willing to learn new technologies & problem-solving skills
• Ability to multitask, maintain composure in high-stress/high-visibility situations and change priority as needed to accommodate a very dynamic business. Work in rotation Shifts
• Strong organization skills, detail oriented & communication skills
• University degree, with post graduate technical or management qualifications or other relevant experience.
• Fusion ERP / SCM Certification preferred

• Customer Service Manager
• ERP Cloud SaaS
• SCM (Supply Chain Management)

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Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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Locations:

• BENGALURU, KARNATAKA, India
• MUMBAI, MAHARASHTRA, India
• GURUGRAM, HARYANA, India
• NOIDA, UTTAR PRADESH, India
• HYDERABAD, TELANGANA, India