Front Office Executive

4 days ago

Ramnagar Coimbatore Coimbatore Tamil Nadu, India nano remedies Full time ₹ 2,40,000 per year

Key Responsibilities1. Front Desk & Patient Management

  • Greet patients and visitors in a calm, respectful, and empathetic manner.
  • Register new patients and update existing patient details in the hospital system.
  • Schedule, reschedule, and confirm appointments for psychiatrists, psychologists, and therapists.
  • Guide patients to waiting areas and coordinate with clinical staff regarding patient flow.
  • Manage patient enquiries in person, via phone, and via email.

2. Documentation & Record Handling

  • Maintain patient files, consent forms, and registration documents.
  • Ensure accurate documentation as per hospital policy.
  • Handle confidential psychiatric records with professional discretion.
  • Assist in preparing daily reports, appointment lists, and billing-related documentation.

3. Communication & Coordination

  • Liaise with psychiatrists, psychologists, nurses, and social workers regarding appointments, follow-ups, and patient needs.
  • Inform patients about waiting times, delays, or required documents.
  • Coordinate with pharmacy, billing, admissions, and emergency services when required.

4. Billing & Administrative Tasks

  • Generate bills, collect payments, and issue receipts.
  • Manage insurance-related documents if applicable.
  • Maintain the front office inventory, stationery, and appointment registers.
  • Perform general administrative duties such as scanning, printing, filing, and maintaining logs.

5. Patient Support & Safety

  • Respond calmly to distressed or anxious patients; call clinical support when needed.
  • Ensure safe and comfortable waiting-room environment.
  • Be aware of safety protocols for dealing with psychiatric emergencies

Job Types: Full-time, Fresher

Pay: ₹12, ₹20,000.00 per month

Benefits:

  • Health insurance
  • Paid sick time

Work Location: In person

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