Arabic Trainer

: Arabic Trainer - Dubai | Financial Services | Orient Insurance PJSC

Date: 30 Oct 2025
Location: AE
Company: Al Futtaim Private Company LLC

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa. Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Groups entrepreneurship and relentless customer focus enable the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration, and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

The primary responsibility of this role is to identify training needs for the UAE National employees, develop comprehensive training plans, and impart training, implementing effective training programs to enhance the skills, productivity, and quality of work of our Emirati staff.

• Conduct regular assessments to identify training needs for Emiratis and identify skill gaps
• Analyse performance metrics and feedback to determine specific areas for improvement
• Design and deliver comprehensive induction programs to equip new employees with the necessary knowledge and skills
• Provide ongoing training on product knowledge, underwriting, and claims handling
• Design training modules for customer service, telephone effectiveness operations, and client handling
• Assess Emirati and support in their career development through personalized coaching and guidance
• Monitor and evaluate the effectiveness of training programs, making necessary adjustments for continuous improvement
• Ensure accurate and up-to-date maintenance of training records for compliance and reporting purposes
• Closely coordinate with training agencies on requirements and development
• Create engaging and effective training content for various programs

• Outstanding written and oral communication in Arabic & English
• Strong interpersonal and analytical skills with high customer service orientation
• Excellent insurance sales training skills
• Excellent training abilities
• Excellent dynamic personality with good communication skills
• Excellent presentation skills

• Bachelors degree (HR/Business Administration)
• 5 to 7 years experience in a progressive organization (including a minimum of 3 years of experience as a trainer) with similar job responsibilities
• Knowledge of general insurance and other lines of business
• Sales techniques and motivation of Emiratis will be preferable additional qualities
• Should have UAE insurance experience and be available in UAE or have insurance experience within the GCC countries

Orient Insurance Company commenced operations in 1982 as a part of the reputed Al-Futtaim Group and has since recorded progressively steady growth. The company is counted among the leaders in the UAE insurance market. Orient Insurance Company has a paid-up capital of AED 500 million, which is the highest in the insurance industry in the UAE. With head office in Dubai, the company serves its clientele through an extensive branch network in Jebel Ali, Abu Dhabi, Al Ain, Sharjah, and Ras Al Khaimah in the UAE, Muscat in the Sultanate of Oman, Riyadh in the Kingdom of Saudi Arabia, and Bahrain.