Warranty Manager

Company Description

Innovative Infra & Mining Solutions (IIMS) is a rapidly growing provider of mining and infrastructure equipment. The company offers heavy machinery, advanced technology solutions, and comprehensive after-sales support. IIMS is part of the CKA Birla Group, a USD 3 billion conglomerate. Trusted by globally leading equipment manufacturers, IIMS delivers robust solutions for infrastructure and mining projects.

Role Description

This is a full-time, on-site role located in Howrah for a Warranty Manager. The Warranty Manager will be responsible for managing warranty claims and processes, ensuring customer satisfaction, providing efficient aftersales support, and conducting training sessions. The role involves regular interaction with customers to resolve issues and manage relationships.

Qualifications

• Customer Satisfaction and Customer Service skills
• Experience in handling Warranty claims and processes
• Aftersales support and Training skills
• Strong communication and problem-solving abilities
• Relevant experience in the mining or infrastructure equipment industry
• Bachelor's degree in a related field is preferred
• Ability to work independently and in a team environment