Principal Full Stack Engr

Description - ExternalTechnology leader for the Optum Financial ServiceNow implementation supporting the consumer business.

• Lead the end-to-end design of complex applications, microservices, and integrations relating to ServiceNow
  
  • Serve as the go-to expert for best practices, promoting clean code, test automation, and DevOps for contact center agent tools
  
  • Drive systems / standards based design, adoption of AI tools (both within ServiceNow and broader Optum offerings) to speed delivery, improve quality and deliver innovation
  
  • Coach and mentor senior and mid-level engineers, fostering continuous learning and knowledge sharing
  
  • Partner with Product, QA, and DevOps teams to translate requirements into robust technical solutions
  
  • Contribute to technology roadmaps, capacity planning, and long-term vision
  
  • Stay updated with industry trends and emerging technologies, particularly in AI and cloud computing, to drive best practices within the team
  
  • Contribute to the development of technical documentation, including architecture diagrams, design patterns, and implementation guides
  
  • Ensure coding and development standards in ServiceNow are in accordance with Optum standards and industry best practices
  
  Qualifications - External- Undergraduate degree or equivalent experience.
  
  Primary
  
  • Bachelors or Master's degree in Computer Science, Engineering, or a related field
  
  • 12+ years of overall IT experience; 7 years implementing ServceNow
  
  • Proficient in JavaScript, JQuery, ReactJS, TypeScript, SCS, NodeJS, Angular JS, HTML, CSS
  
  • Demonstrated understanding of ServiceNow existing and roadmap capabilities
• Experience leveraging AI tools to develop solutions and speed delivery
  
  • Experience developing contact center agent solutions for highly regulated industries
  
  • Deep understanding of integrations, advanced configuration and coding options within ServiceNow
  
  • Solid expertise in software design principles, design patterns, and best practices
  
  • Proven good oral and written communication Skills
  
  • Proven ability to demonstrate excellent problem-solving skills

Secondary

• Experience in financial technology domain, IT Service Management and Telephony/Contact Center

Experience implementing Enterprise Systems with multiple integrations for common capabilities

• Experience with high volume transaction sites

• Experience working with applications deployed in private or public cloud

• Experience in customer facing products

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.