 
						Itsm Consultant
11 hours ago
- ITSM Platforms & Tools: Proficient in ITSM platforms such as ServiceNow, with strong skills in reporting and data analysis. Solid understanding of IT infrastructure components (networks, servers, cloud) to support effective service operations.
- Project, Process, & Framework Management: Practical experience with ITIL processes and collaboration tools, like Jira, Confluence, and Microsoft 365 to support efficient workflows, process improvements, and automations.
* Minimum two (2) years in a lead role working with process or service teams.
 * Bachelor's Degree in CIS, Business Administration, or related field and Minimum six (6) years IT experience, including Minimum two (2) years 
 * implementing or supporting ITSM processes or services. 
 * Proven ability to lead and deliver ITSM tool implementations (e.g., ServiceNow), including end-to-end configuration of workflows, service catalogs, and integrations, supported by strong project and process management skills aligned with methodologies like Agile, Waterfall, or Lean IT.
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