Quality Assurance and Automation Engineer

5 days ago

Gurgaon, Haryana, India Prosperix Cogitate Full time ₹ 12,00,000 - ₹ 24,00,000 per year

Job Title: QA Automation Engineer Voice / IVR

Experience: 3, 4 Years

Employment Type: Permanent

Location: Gurugram (Onsite, 5 Days a Week)

Education: B.Tech

Job Summary:

We are looking for a passionate and detail-oriented QA Automation Engineer (Voice / IVR) to join our client Sprinklr through Prosperix Payroll. The ideal candidate will have strong experience in voice automation testing, IVR/CTI testing, and contact center validation using tools like Cyara, Genesys, NICE, Cisco, and Avaya. The role involves ensuring quality across web, API, and telephony applications through both manual and automated test practices.

Key Responsibilities:

  • Design, develop, and execute test automation scripts for IVR, CTI, and voice-based systems.
  • Perform functional, regression, and system testing for contact center solutions (Genesys, NICE, Avaya, Cisco).
  • Conduct IVR and call routing testing (inbound/outbound) and validate end-to-end customer journeys.
  • Work on API testing and web application testing as part of integrated voice platform validation.
  • Prepare and maintain test scenarios, test cases, and test data for automation and manual testing.
  • Log and track defects using JIRA and collaborate with developers for issue resolution.
  • Validate CRM integrations, call flows, and CTI events across multiple environments.
  • Participate in Agile/Scrum ceremonies, test planning, and daily status discussions.
  • Generate test reports and ensure test deliverables meet defined quality standards.

Technical Skills Required:

  • Testing Types: Automation Testing, Manual Testing, Functional Testing, Regression Testing, IVR Testing, API Testing, Web & Mobile Testing.
  • Telephony Platforms: Genesys (Cloud/Engage), NICE CXone, Avaya, Cisco, ACD, VoIP, Dialer, Call Routing.
  • Tools & Technologies: Cyara, JIRA, HP Quality Center, Postman (for API testing).
  • Domains: Telecom, Voice, Contact Center, and CRM Testing.
  • Additional Skills: Understanding of test frameworks, defect tracking, and agile testing processes.

Preferred Skills:

  • Experience in voice automation testing using Cyara or similar tools.
  • Exposure to Telecom or Contact Center environments (Genesys, NICE, Avaya, Cisco).
  • Hands-on experience with CRM testing, routing validations, and call flow design understanding.

Soft Skills:

  • Excellent analytical, problem-solving, and communication skills.
  • Strong attention to detail and ability to work independently in a fast-paced environment.
  • Collaborative mindset with a focus on delivering high-quality results.

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