Urgent Hiring: International Sales in Voice Process

2 weeks ago

Hyderabad, Telangana, India IntouchCX Full time ₹ 2,00,000 - ₹ 6,00,000 per year

About IntouchCX:

IntouchCX is a global contact center outsourcer with over 35,000 employees across 14 countries. Founded in 2000, IntouchCX serves diverse industries including retail, healthcare, technology, and e-commerce. Known for innovation, flexibility, and employee well-being, IntouchCX offers omnichannel support including voice, email, chat, and social media.

Key Responsibilities:

  • Bill Analysis: Identify opportunities to reduce customer bills based on usage patterns.
  • Solution Development: Offer tailored plans, promotions, and cost-saving options.
  • Customer Communication: Provide clear explanations and exceptional customer service.
  • Issue Resolution: Resolve billing and usage concerns promptly and professionally.
  • Sales / Upsell: Recommend and upsell additional services while ensuring a positive customer experience.

Requirements:

  • 1-2 years of customer service experience, ideally in a voice call center environment. Sales experience is a plus.
  • Strong analytical, communication, and problem-solving skills.
  • Knowledge of products, services, and pricing.
  • Ability to upsell solutions that benefit the customer.

Preferred Qualifications:

  • Experience in telecommunications or customer service industries.
  • Relevant customer service certifications.
  • Sales exposure in a voice center is a plus.
  • flexible with rotational night shifts and week offs
  • No leaves for next 6 months

What We Offer:

  • Competitive compensation and benefits.
  • PF and ESI
  • Free transportation up to 25km upon checking hiring radius
  • Career development opportunities in a dynamic environment.

How to Apply: Send your resume mentioning the recruiter name Pratyusha at the top to:

Email:

Contact:

Walk-in Location: B16, 5th Floor, Mindspace (Backside of Inorbit Mall), Hyderabad

Note: Please mention recruiter name Pratyusha on top of your resume.

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