Urgent Hiring: International Sales in Voice Process
5 days ago
About IntouchCX:
IntouchCX is a global contact center outsourcer with over 35,000 employees across 14 countries. Founded in 2000, IntouchCX serves diverse industries including retail, healthcare, technology, and e-commerce. Known for innovation, flexibility, and employee well-being, IntouchCX offers omnichannel support including voice, email, chat, and social media.
Key Responsibilities:
- Bill Analysis: Identify opportunities to reduce customer bills based on usage patterns.
- Solution Development: Offer tailored plans, promotions, and cost-saving options.
- Customer Communication: Provide clear explanations and exceptional customer service.
- Issue Resolution: Resolve billing and usage concerns promptly and professionally.
- Sales / Upsell: Recommend and upsell additional services while ensuring a positive customer experience.
Requirements:
- 1-2 years of customer service experience, ideally in a voice call center environment. Sales experience is a plus.
- Strong analytical, communication, and problem-solving skills.
- Knowledge of products, services, and pricing.
- Ability to upsell solutions that benefit the customer.
Preferred Qualifications:
- Experience in telecommunications or customer service industries.
- Relevant customer service certifications.
- Sales exposure in a voice center is a plus.
- flexible with rotational night shifts and week offs
- No leaves for next 6 months
What We Offer:
- Competitive compensation and benefits.
- PF and ESI
- Free transportation up to 25km upon checking hiring radius
- Career development opportunities in a dynamic environment.
How to Apply: Send your resume mentioning the recruiter name Pratyusha at the top to:
Email:
Contact:
Walk-in Location: B16, 5th Floor, Mindspace (Backside of Inorbit Mall), Hyderabad
Note: Please mention recruiter name Pratyusha on top of your resume.
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