Service Team Lead

2 days ago

Madurai, Tamil Nadu, India Paytm Full time ₹ 5,00,000 - ₹ 25,00,000 per year
Job Description

Service Team Lead - (QR) - Madurai
Location: Madurai, Tamil Nadu
Business: General Trade QR
Employment Type: Full-time Employment
Work Mode: On-site

About Us:

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytms mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

About Team:

QR & Sound Box is one of Paytms business tools to help merchants grow and manage their business through simplicity and data-driven technology. This team is responsible for growing the penetration of Paytms QR Code & Sound Box business in Indian merchants. Visibility accountability through extensive QR/Soundbox deployment. Grow distribution and market share in the assigned area of operations. Formulate and launch the counter strategy for local initiatives taken up by the competition. Plan the market size, span, and geographies by the team.

Responsibilities:
  1. Team Management (Service FSEs) min 15-20.
  2. SLA Management- Ticket Closure of both proactive and reactive merchants issues. (device related)
  3. Material Management from Hub to FSE. (Fwd and Reverse Logistics).
  4. Upselling Skill.
  5. Analytical and Data Manager.
  6. Trainer Mindset.
Criteria:
  1. Strong service background.
  2. Industry - DTH/Broadband/Consumer Electronics etc.
  3. Local market knowledge.
  4. Strong understanding of stock handling/inventory management.
Education:

Graduate or above / Post Graduation preferred.

Why Join Us:
  1. A collaborative output-driven program that brings cohesiveness across businesses through technology.
  2. Improve the average revenue per use by increasing the cross-sell opportunities.
  3. A solid 360 feedback from your peer teams on your support of their goals.
  4. Respect, that is earned, not demanded from your peers and manager.
Compensation:

If you are the right fit, we believe in creating wealth for you with enviable 500 Mn registered users, 21 Mn merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants and we are committed to it. Indias largest digital lending story is brewing here. Its your opportunity to be a part of the story

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