Quality Analyst

2 weeks ago

Vijay Nagar Indore Madhya Pradesh, India FloorWalk Consultants Pvt. Ltd. Full time ₹ 8,00,000 - ₹ 12,00,000 per year
  • Review, validate, and audit mystery shopping surveys and reports submitted by shoppers.
  • Ensure reports meet the project-specific quality standards, grammar, formatting, and client-specific guidelines.
  • Identify and flag inconsistencies, incomplete data, or misleading information in shopper reports.
  • Provide constructive feedback to shoppers to improve the quality of submissions.
  • Coordinate with the project management team to ensure timely delivery of quality-checked reports to clients.
  • Maintain quality metrics and documentation for internal tracking and reporting purposes.
  • Participate in calibration sessions with internal teams to align on quality expectations and standards.
  • Assist in shopper training and onboarding by sharing quality best practices and report writing standards.
  • Continuously suggest improvements in audit templates, rating parameters, and review checklists.
  • Stay updated with client briefs, industry trends, and evolving project requirements.

Job Type: Full-time

Pay: ₹15, ₹18,000.00 per month

Benefits:

  • Flexible schedule
  • Health insurance
  • Leave encashment
  • Work from home

Work Location: In person

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