Spa Manager

Location:Bangalore,Lucknow

Reporting To: Operations Manager / Cluster Spa Manager

Role Summary

The Spa Manager is responsible for the end-to-end management of a single spa outlet.

This includes driving revenue and profitability, ensuring exceptional guest experiences,

supervising and developing the spa team, maintaining high standards of hygiene and

ambiance, and delivering consistent service excellence. The role requires balancing daily

operational oversight with sales and marketing initiatives to meet business targets while

nurturing a welcoming wellness environment.

Key Responsibilities

1. Leadership & Team Managemen:

a) Recruit, train and supervise therapists, receptionists and support staff,

promoting a positive team culture.

b) Prepare staff schedules, allocate duties effectively, and manage attendance to

ensure optimal coverage.

c) Monitor performance, provide coaching and mentorship, and conduct regular

performance reviews.

d) Identify training needs and arrange skill-building sessions to enhance service

delivery and product knowledge.

e) Foster collaboration with other departments (e.g. housekeeping, maintenance)

to ensure seamless operations.

1. Operational Excellence:

a) Oversee day-to-day spa activities, ensuring all services are delivered according

to company SOPs and safety standards.

b) Manage appointment bookings and therapist allocation to minimize wait times

and maximize productivity.

c) Ensure cleanliness, hygiene and ambiance of treatment rooms, relaxation areas

and reception comply with health standards.

d) Maintain and service spa equipment, coordinate repairs, and ensure all

regulatory licenses are up-to-date.

e) Implement checklists and audits for facility upkeep and operational procedures.

1. Sales & Marketing:

a) Achieve outlet revenue goals by driving service and product sales, membership

programmes and packages.

b) Develop and launch seasonal promotions, treatments and loyalty programmes

in alignment with brand guidelines.

c) Collaborate with marketing teams to plan local events, wellness workshops and

community outreach activities.

d) Analyse sales reports, track key metrics (e.g., average ticket size, therapist

productivity) and implement improvement strategies.

e) Network with local hotels, corporates and partners to generate new business

and increase footfall.

1. Client Experience & Relationship Management:

a) Maintain a warm, professional front-of-house presence; greet guests and

manage their check-in/check-out experience.

b) Understand guest preferences, recommend appropriate treatments, and

oversee personalised service delivery.

c) Collect and analyse guest feedback, manage complaints promptly, and

implement enhancements to improve satisfaction.

d) Encourage a culture of proactive guest engagement to drive repeat visits and

positive reviews.

e) Maintain client databases and follow up with guests for after-care and future

bookings.

1. Financial & Inventory Management:

a) Prepare and monitor budgets, control expenses, and analyse financial reports

to ensure profitability.

b) Manage stock levels of consumables, retail products and linen; conduct

inventory audits and minimise wastage.

c) Negotiate with suppliers and vendors to ensure timely delivery, quality and

competitive pricing.

d) Track cash handling, billing, and reconciliation processes, ensuring adherence to

finance SOPs.

e) Report financial and operational performance to management and participate

in monthly review meetings.

1. Strategy & Innovation:

a) Stay updated on spa and wellness trends, emerging products and therapies;

recommend innovative treatments.

b) Develop new service protocols and operational improvements to enhance

efficiency and guest experience.Support implementation of corporate

initiatives and ensure alignment with the brands wellness philosophy.

Key Skills & Competencies

Skill/Competency Description

Leadership & People

Management

Ability to motivate and develop a multi-functional team

while fostering a collaborative work culture.

Guest Service Orientation Strong interpersonal skills with a passion for delivering

personalised and memorable experiences.

Sales & Revenue Proven track record of meeting sales targets through

Management effective promotions, upselling and cross-selling.

Operational Discipline Attention to detail and adherence to SOPs to ensure smooth,

efficient and compliant operations.

Product & Service

Knowledge

In-depth understanding of spa therapies, wellness trends,

retail products and treatment protocols.

Inventory & Vendor

Management

Proficiency in maintaining stock levels, negotiating with

suppliers and controlling costs.

Financial Acumen Ability to prepare budgets, interpret P&L statements and

take corrective action to drive profitability.

Problem Solving &

Adaptability

Ability to handle guest complaints calmly, find solutions

quickly and adapt to changing business needs.