Service Team Lead

18 hours ago

Vizag, Andhra Pradesh, India Paytm Full time

About Us:

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

About Team:

QR & Sound Box is one of Paytm 's business tools to help merchants grow and manage their business through simplicity and data-driven technology. This team is responsible for growing the penetration of Paytm's QR Code & Sound Box business in Indian merchants. Visibility Accountability through Extensive QR/Soundbox deployment. Grow Distribution and Market share in the assigned area of operations. Formulate and launch the counter strategy for local initiatives taken up by the competition. Plan the market size, span and geographies by the team.

Responsibilities:

  1. Team Management (Service FSEs) min 15-20.

  2. SLA Management- Ticket Closure of both Proactive and Reactive Merchants issues. (device related)

  3. Material Management from Hub to FSE. (Fwd and Reverse Logistics).

  4. Upselling Skill.

  5. Analytical and Data Manager.

  6. Trainer Mindset.

Criteria:

  1. Strong service background

  2. Industry- DTH/Broadband/Consumer Electronics etc.

  3. Local market knowledge

  4. Strong understanding of stock handling/ inventory management

Education

Graduate or above / Post Graduation preferred.

Why join us-

  1. A collaborative output-driven program that brings cohesiveness across businesses through technology

  2. Improve the average revenue per use by increasing the cross-sell opportunities

  3. A solid 360 feedback from your peer teams on your support of their goals

  4. Respect, that is earned, not demanded from your peers and manager

Compensation:

If you are the right fit, we believe in creating wealth for you with enviable 500 Mn+ registered users, 21 Mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and

we are committed to it. India's largest digital lending story is brewing here. It's your opportunity to be a part of the story

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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