Walkin Drive 18th Oct _Movate_Chennai_Tech Support_work location HYD

1 week ago

Hyderabad, Telangana, India Movate Technologies Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Role & responsibilities

  • Provides comprehensive remote support across major operating systems -

Chrome OS, Mac OS, Windows, Linux by utilizing readily available basic OS troubleshooting techniques.

Follows documented procedures for issues presented and escalates further if need be.

  • Delivers support for G suite applications, covering installation and basic usage -

When necessary, escalates issues to the SMEs / Leads for resolution.

Employs advanced troubleshooting techniques to diagnose and resolve problems efficiently.

  • Assists users with access and account-related issues, following defined and documented guidelines, policies, and procedures to ensure accurate and consistent support.
  • Regularly and actively participates in technical training sessions to stay up to date with the latest tools and processes, leveraging knowledge base (KB) resources to enhance issue resolution
  • Proactively identifies recurring or unique user issues, providing valuable feedback for continuous improvement of support processes and troubleshooting techniques.
  • Communicate effectively with non-technical users to explain solutions in an understandable manner.

Must Have Skills :

  • Degree Certificate (Any, but should have good written and verbal communication skills)
  • 0 - 5 years of Customer Service experience
  • Excellent communication skills, should be able to hold a conversation
  • Basic troubleshooting and should be able to comprehend the issues presented
  • Ability to deal professionally as well as ability to learn new products and technologies
  • Good customer service skills, multitasking and documentation skills
  • Ability to adjust quickly to the changing priorities and implement the same per business requirements
  • Basic knowledge on IT systems

Knowledge, Skills and Abilities :

  • Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills
  • Good Analytical & Cognitive skills

Required Skills & Qualifications:

  • Education: Any degree, with strong written and verbal communication skills.

  • Experience: 0- 5 years in customer service.

  • Communication & Customer Handling:

Excellent communication skills with the ability to engage in conversations, comprehend issues, and provide professional support.

Strong customer service approach and attitude, multitasking, and documentation skills.

  • Technical & Analytical Skills: Basic troubleshooting and IT systems knowledge, with the ability to analyze and resolve technical issues effectively. Good analytical and cognitive skills.
  • Adaptability & Learning: Quick to adjust to changing priorities and business requirements. Ability to learn and adapt to new products and technologies efficiently.

This Job will be Hyderabad location and WFO only .

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