Assistant Manager

Purpose of the role

To support PBWM with day-to-day processing, reviewing, reporting, and issue resolution. 

Accountabilities

• Support with day-to-day Private Bank and Wealth Management initiatives including processing, reviewing, reporting, and issue resolution with regards to accounts, products and services.

• Support the management of the banks client relations to clearly identify their needs and provide a service that meets expectations.

• Collaboration with teams across the bank to align and integrate Private Bank and Wealth Management processes.

• Identification of areas for improvement and providing recommendations for change in Private Bank and Wealth Management processes.

• Development and implementation of Private Bank and Wealth Management procedures and controls to mitigate risks and maintain operational efficiency.

• Development of reports and presentations on Private Bank and Wealth Management performance and communicate findings to internal senior stakeholders.

• Identification of industry trends and developments to implement best practice in Private Bank and Wealth Management Services.

• Participation in projects and initiatives to improve Private Bank and Wealth Management efficiency and effectiveness.

Analyst Expectations

• To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.

• Requires in-depth technical knowledge and experience in their assigned area of expertise

• Thorough understanding of the underlying principles and concepts within the area of expertise

• They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.

• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.

• OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.

• Will have an impact on the work of related teams within the area.

• Partner with other functions and business areas.

• Takes responsibility for end results of a team's operational processing and activities.

• Escalate breaches of policies / procedure appropriately.

• Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.

• Advise and influence decision making within own area of expertise.

• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.

• Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.

• Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.

• Make evaluative judgements based on the analysis of factual information, paying attention to detail.

• Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.

• Guide and persuade team members and communicate complex / sensitive information.

• Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Step into the role of Assistant Manager at Barclays, where you'll provide first-class support by conducting in-depth due diligence, ensuring compliance with regulatory requirements, and safeguarding our clients and organization with expertise and care.

You may be assessed on key critical skills relevant for success in role such as:

• Manage end-to-end processing of bereavement cases within agreed timelines and service standards.

• Review and validate documentation for accuracy and completeness.

• Process account closures, fund transfers and related updates in line with policy and regulatory requirements.

• Ensure adherence to compliance, audit, and control requirements at all stages.

• Contribute to continuous process improvement and automation initiatives.

• Maintain accurate records and documentation for audit and reporting purposes.

• Accountable for the delivery of own work against measures in place to track quality, accuracy and risk.

• Validation and verification of work produced by others using quality assurance processes.

• Responsible for identifying and managing exceptions and non-standard activity.

• Awareness of and adherence to risk and compliance policies and procedures.

• Identification of breaches and risk events and subsequent root cause analysis.

Essential & Desirable Skills:

• Accuracy in reviewing legal documents such as death certificates, probate, and executor instructions.

• Understanding of KYC, AML, and regulatory requirements linked to deceased account holding.

• Familiarity with account closure, funds transfer, and estate management procedures.

• Ability to manage cases efficiently while meeting strict timelines and service standards.

• Collaboration - Coordination with compliance, legal, payments etc. teams to ensure seamless case resolution.

• Clear and empathetic communication with customers, executors and internal teams.

You may be assessed on key essential skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based out of Pune.