Chargeback Associate II
2 weeks ago
GENERAL DUTIES & RESPONSIBILITIES
• Learns or remains current on Visa and MasterCard rules and regulations, federal and state regulations and internal procedures that affect chargeback dispute processing.
• Handles all aspects of the dispute process in compliance with Visa/MasterCard, federal and state rules and regulations.
• Reviews, researches and initiates the resolution of dispute inquiries from cardholders, financial institutions, merchants and internal departments. Disputes that are not processed efficiently and effectively can result in financial loss for FIS and/or merchants.
• Ensures compliance with federal and state regulations in resolving billing errors.
• Responds to telephone inquiries from cardholders, financial institutions and merchants regarding disputes.
• When unable to resolve the problem in a reasonable amount of time, escalates to the appropriate resource. Follows up on escalated issues with coaching and mentoring to learn the appropriate solution and expand overall knowledge.
• Handles/resolves non-posted items, retrieval projects and authorization chargeback's.
• Meets the standards of the job, such as quality standards and adherence to schedule.
• Other related duties assigned as needed.
EDUCATION REQUIREMENTS
High school diploma or GED
GENERAL KNOWLEDGE, SKILLS & ABILITIES
• Knowledge of Visa/MasterCard operating rules and regulations and federal and state regulations
• Knowledge of processes and procedures that affect credit, debit and pre-paid debit dispute processing
• Excellent customer service skills that build high levels of customer satisfaction
• Effective verbal and written communication skills
• Computer navigation and operation skills
• Detail-oriented with good organizational skills
• Ability to manage multiple tasks
• Ability to work both independently and in a team environment
• Ability to maintain confidentiality
FIS JOB LEVEL DESCRIPTION
Skill level support role, typically require general education (not a degree). Associate or Bachelor's degree is preferable; or equivalent combination of education and experience that is required for the specific job level. Require banking/financial, dispute, or fraud experience to be able to perform the job. Follow procedures while making independent decisions by following associations and regulatory rules. Regulated process that requires analytical skills to review claims and ability to multi task. Demonstrate a strong attention to detail and the ability to work and make decisions independently.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass
-
InP - Customer Service Associate II-Consumer
2 days ago
IND HRYN, India FIS Full time ₹ 2,00,000 - ₹ 6,00,000 per yearGENERAL DUTIES & RESPONSIBILITIES• Provides customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to proper Product Support department.• Processes a high volume of consumer inquiries of FIS products and services and resolves a targeted...
-
Customer Service Associate II-Consumer
36 minutes ago
IND HRYN, India FIS Full time ₹ 2,00,000 - ₹ 6,00,000 per yearAre you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.What you will be doing:•...
-
CE-07-004 - Customer Engineer (II)
2 weeks ago
INDIA VIRTUAL, IND NCR Atleos Full time ₹ 4,00,000 - ₹ 12,00,000 per yearAbout NCR AtleosNCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.CE Customer Engineer (II)Offers of employment are conditional upon passage of...
-
Customer Engineer
2 days ago
INDIA VIRTUAL, IND NCR Atleos Full time ₹ 6,00,000 - ₹ 12,00,000 per yearAbout NCR AtleosNCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.Title: Field Service Technician IIOffers of employment are conditional upon passage...
-
Team Lead
1 hour ago
IND-KA-Bengaluru, Bagmane Solarium City, India Carelon Global Solutions Full time ₹ 12,00,000 - ₹ 36,00,000 per yearPython - Ppl Mngmnt-Team Lead II GR Position Title:Python - Ppl Mngmnt-Team Lead II GR Job Family:IFT > Engineering/Dev Shift: Job Description: Job Description Job Title Team Lead II Requirement Type Fulltime Job Location Bangalore-Bagmane Requirement Level Team Lead II Hiring Manager Associate Delivery Manager Primary Skill People Management, Basic...
-
Sr Analyst II Infrastructure services
1 week ago
IND - AP - HYDERABAD, India DXC Technology Full time ₹ 6,00,000 - ₹ 18,00,000 per yearJob Description:Job Description:ExperienceAt least 9+ years of relevant industry experience in AD and Supporting TechnologiesOperational outsourcing experienceGlobal Customer remote management experience.SkillsTeam player: Ability and willingness to motivate and support othersExcellent customer handling and presentation skills.Excellent spoken and written...
-
Customer Engineer
7 hours ago
INDIA VIRTUAL, IND NCR Atleos Full time US$ 4,000 - US$ 4,300About NCR AtleosNCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.Title: Field Service Technician IILocation:Position Summary & Key Areas of...
-
Cloud Database Engineer
1 week ago
IND-KA-Bengaluru, Bagmane Solarium City, India Carelon Global Solutions Full time ₹ 20,00,000 - ₹ 25,00,000 per yearCloud Database Engineer - Software Engineer - GR JR164401 Position Title:Cloud Database Engineer - Software Engineer - GR JR Job Family:IFT > Engineering/Dev Shift: Job Description: Job Title Software Engineer II Requirement Type Full-Time Employee Job Location Bangalore Requirement Level I08 Hiring Manager Team Lead Primary Skill Multi Cloud Database...
-
Tech Lead
3 hours ago
IND-KA-Bengaluru, Bagmane Solarium City, India Carelon Global Solutions Full time ₹ 12,00,000 - ₹ 24,00,000 per yearJava FS-Tech Lead-GR JR165013 Position Title:Java FS-Tech Lead-GR JR Job Family:IFT > Engineering/Dev Shift: Job Description: Job Title Tech Lead II Requirement Type Fulltime Job Location Bangalore/Gurugram Requirement Level Tech Lead Hiring Manager Assistant Delivery Manager Primary Skill Java Fullstack Business EDA Skill Category Super Niche About...
-
Application Administrator
2 weeks ago
IND - Bangalore - MSR Vaishnavi, No Union Street - Off Cubbon Road, India LabCorp Full time ₹ 9,00,000 - ₹ 12,00,000 per yearApps Administrator II Job Summary: This position will provide technical computer support, including problem solving, tracking, and issue resolution. The position will include application administration support across LabCorp Business Units in coordination with multiple Computer Application Support/Application Administrator positions. Duties are assigned...