Operations Associate

2 days ago

Surat, Gujarat, India Bastion Research Full time ₹ 3,00,000 - ₹ 4,50,000 per year

What You'll Do

You will be the operational backbone of our business—ensuring systems, processes, and client interactions run smoothly. Your key responsibilities will include:

Website & Digital Maintenance


• Keep our website up-to-date (content updates, new pages, images, links, plugin upgrades, bug fixes)


• Coordinate with vendors or developers if technical issues arise


• Ensure site performance, monitor uptime, backups, and security checks

Compliance, Contracts & Financial Ops


• Prepare, manage, and store client agreements / NDAs / contracts


• Issue invoices, track payments, and perform reconciliation


• Maintain accurate client records, databases, and documentation


• Help with billing cycles, reminders, follow-ups, and escalations

Research / Report Repository Management


• Monitor for new
Initiating Coverage
/ similar reports from firms or analysts


• Download, catalogue, and maintain a repository (with metadata, tags, versioning)


• Ensure accessibility, version control, and archival of older reports

Marketing / Campaign Ops (Mailchimp / Email tools)


• Manage and operate Mailchimp (or equivalent email-marketing platform)


• Design, schedule, and dispatch marketing / newsletter campaigns


• Monitor open, click, bounce metrics; maintain and segment mailing lists


• Clean lists, manage unsubscribes, ensure compliance with email laws / opt-in rules

General Operational Tasks


• Support ad hoc admin or operations work relevant to our business


• Streamline and document internal workflows, Standard Operating Procedures (SOPs)


• Coordinate with other teams (research, sales, tech) to ensure smooth handoffs


• Generate periodic status reports, dashboards or trackers for management

What We're Looking For

  • 0 to 1 years of experience in an operations / administrative / business support role
  • Strong organizational skills, attention to detail, and ability to manage multiple tasks
  • Good verbal & written communication skills
  • Basic comfort with web tools, CMS (WordPress or similar), email marketing tools like Mailchimp
  • Basic understanding of invoicing, record keeping, and reconciliation
  • Ability to work independently, take ownership, and push tasks to closure
  • Familiarity with version control, digital file organization, and repository management
  • Analytical mindset: you spot issues, suggest improvements
  • Sense of urgency and reliability
  • (Bonus) Experience working in fintech, research, publishing, or knowledge services.

What You'll Get

  • Exposure to a high-growth, intellectually rigorous business
  • Opportunity to work across domains (ops, tech, marketing, research)
  • Mentorship and continuous learning
  • Potential for career growth as the operations function scales
  • Competitive salary and benefits (to be discussed)

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