Maintenance Management

Reports To: Hotel General Manager

The Hotel Engineering Manager ensures that all hotel infrastructure and facilities are operating efficiently, safely, and in compliance with industry regulations. The role includes overseeing a team of engineering staff, managing maintenance schedules, and ensuring that the hotel's mechanical and electrical systems are fully functional to maintain guest satisfaction.

• Maintenance Management:
• Oversee daily operations of hotel maintenance and repair services, including electrical, plumbing, HVAC systems, boilers, elevators, and backup power systems.
• Develop and manage preventive maintenance schedules to ensure the hotel's systems remain in optimal working condition.
• Perform regular inspections to identify potential issues or hazards and promptly address them.
• Team Management:
• Lead, train, and supervise engineering staff, ensuring they have the necessary skills and certifications.
• Assign and prioritize work orders based on urgency, staffing, and guest needs.
• Foster a culture of teamwork, accountability, and high-performance standards.
• Budget and Cost Management:
• Develop and manage the engineering department's budget, including cost control measures for supplies, tools, and labor.
• Monitor energy consumption and recommend energy-saving strategies to reduce operational costs.
• Control maintenance costs while ensuring the quality of services.
• Safety and Compliance:
• Ensure that all hotel operations comply with local regulations, codes, and safety standards (fire safety, OSHA, etc.).
• Manage the hotel's safety systems, including fire alarms, emergency lighting, fire suppression systems, and evacuation procedures.
• Conduct safety drills and regular safety audits to minimize risks.
• Guest Experience:
• Ensure that all hotel facilities are in proper working condition to provide guests with a safe, comfortable, and pleasant experience.
• Handle guest complaints or concerns related to maintenance or engineering in a prompt and professional manner.
• Project Management:
• Oversee engineering projects, including renovations, upgrades, and repairs.
• Work closely with contractors and vendors for outside projects or large-scale repairs.
• Sustainability Initiatives:
• Implement energy-saving initiatives to reduce the hotel's environmental impact and carbon footprint.
• Ensure compliance with sustainable practices regarding waste management, water conservation, and energy use.

• Education: Bachelor's degree in Engineering, Facilities Management, or related field. Equivalent experience will be considered.
• Experience: At least 5 years of experience in hotel engineering or facilities management, with a minimum of 2 years in a supervisory role.
• Skills:
• Strong knowledge of building systems (HVAC, plumbing, electrical).
• Ability to manage budgets, schedules, and team dynamics.
• Problem-solving skills and the ability to manage emergency situations efficiently.
• Knowledge of safety and health regulations related to hotel operations.
• Strong communication and interpersonal skills.
• Certifications: Relevant certifications in building systems, electrical, or mechanical engineering are preferred (e.g., HVAC, plumbing, or fire safety certifications).

• This position requires flexibility in working hours, including nights, weekends, and holidays.
• Ability to work under pressure and respond to emergencies as they arise.
• The role may involve physical labor, such as lifting, climbing, and inspecting equipment.