Advanced Support Engineer

2 weeks ago

India RadCom Full time ₹ 9,00,000 - ₹ 12,00,000 per year
About The Position

RADCOM develops manufactures markets and supports innovative network test and service monitoring solutions for communications service providers and equipment vendors. The Company specializes in next-generation Cellular as well as IMS, Voice, Data and VoIP networks. Its solutions are used in the development and installation of network equipment and in the maintenance of operational networks. The Company's products facilitate fault management, network service performance monitoring and analysis, troubleshooting and pre-mediation.

Requirements
  • 3+ years' experience working as a support engineer / Network Engineer /deployment Engineer/ Solutions Engineer/integration Engineer in the telecom deployment industry.
  • BE/ B.Sc. in CS, EE, Telecommunications graduate with honors from an elite university – (70%- 90% depending on the colleges. Delhi university a plus).
  • Telecom Knowledge ( IMS, 4G) - Mandatory.
  • Linux OS, SQL knowledge – Mandatory. Vertica DB, scripting - a plus.
  • Open stack / Cloud based infrastructure (OpenStack/Kubernetes), knowledge is a plus
  • Be available to work off business hours to address critical matters/situations based on Radcom's on-call support model
  • Willing to work in evening and night shifts and Weekend.
  • Fluent English – Mandatory
  • Valid passport
Responsibilities
  • Based in RADCOM India offices, Delhi, India.
  • Responsible for all the technical support aspects required by the client for RADCOM's solutions, including integration, deployment, and customization of applications; and KPI reports for individual customer needs.
  • Support and deployment of Radcom's solution at cloud-based customer environments (case to case basis)
  • Having very good customer interaction interface and able to drive customer calls independently.
  • Able to drive and deliver internal customer small project - end to end handling along with taking care of all internal required communications.
  • Working closely with the management on customer updates and future plan
  • Daily maintenance and problem resolution, System patches and software upgrades, and routine system configuration
  • Identifies, diagnoses, and resolves issues related to System with good troubleshooting and root cause finding.
  • If required: travel to on-site support outside India, training, installation, and configuration, etc.

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